Customer Service Agent

hace 2 meses

Barcelona, España Exoticca Travel Co A tiempo completo

.What is Exoticca?At Exoticca we are looking for people who want to offer the best of themselves and to generate unforgettable experiences for their users.We are a young, dynamic, multicultural team, in a moment of international expansion and therefore, we are looking for new traveling companions.Exoticca is a company created in 2013 by professionals specialized in the development and online distribution of travel.Our mission is to provide our clients with the possibility of getting to know the most beautiful and stimulating places on the planet, through the best travel proposals on the market.Features such as innovative design, easy usability and intuitive navigation, together with values such as transparency, dedication to service, security, respect and admiration for the different cultures of the world, make Exoticca the ideal showcase to publicize your establishment and retain a high profile customer.What do we offer?We're looking for experienced customer service professionals to join our team as "Customer Success Agent", at one of today's fastest-growing travel companies. You'll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apartThis is an exciting opportunity to utilize and develop your customer service skills in exchange for a highly competitive salary and limitless progression opportunitiesWhat will you do?Schedule InformationMonday to Friday 09:00h - 18:00hProvide pre-departure customer support:Answer incoming calls and emails.Provide destination and trip information.Help with visas and country-specific entry requirements.Add or remove excursions.Make cancellations, service amendments and refund requests.Provide information about land and flight services.Help to solve confusion or problems with customer bookings.Provide in-destination customer support:Handle incoming calls, emails and Whatsapp messages.Support customers with flight delays or cancellations.Provide information about daily activities whilst in destination.Manage communication about crisis situations.Achieve targets:Productivity (number of calls and emails answered)Quality Assurance scoreCSAT, ASAT and Issue ResolutionOccupancy and adherenceStay up to date with ever changing processes, procedures and policies in a dynamic and growing start-up environmentMinimum Requirements:Previous Experience:Minimum 2 years of contact center and/or customer service experience.Call center experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.Linguistic Skills:C1/C2 level German and English (verbal, reading, writing) required.C1/C2 level Spanish is a huge plusTechnical Knowledge:Working knowledge or contact platforms will be helpful.Working knowledge of CRM systems such as Salesforce will be helpful.Telephone communication and soft skills knowledge will be helpful

  • Customer Service Agent

    hace 2 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    .Customer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...

  • Customer Service Agent

    hace 3 semanas

    Barcelona, Barcelona, España Exoticca A tiempo completo

    Customer Service AgentExoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. Our team is seeking a Customer Service Agent to join our dynamic and multicultural team in rapid international growth.Key Responsibilities:Provide pre-departure customer support: answer incoming...

  • Customer Service Agent

    hace 2 semanas

    Barcelona, España MSX INTERNATIONAL A tiempo completo

    **Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?** **Then MSX has an interesting opportunity for You!** **Purpose of the role**: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their vehicles,...

  • Customer Service Agent

    hace 1 mes

    Barcelona, España Ef Education First Gruppe A tiempo completo

    .Customer Service Agent (Spanish speaker)EF English Live Customer Service Team is looking for an enthusiastic Customer Service Agent to join our European team in Barcelona's office.As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform. English Live has lots of users per year,...

  • Customer Service Agent

    hace 2 meses

    Barcelona, España Centrient Pharmaceuticals A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals.We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines.With our commitment...

  • Customer Service Agent

    hace 2 meses

    Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo

    Centrient Pharmaceuticals is the leading manufacturer of beta-lactam antibiotics, and a provider of next generation statins and anti-fungals. We produce and sell intermediates, active pharmaceutical ingredients and finished dosage forms.We stand proudly at the centre of modern healthcare, as a maker of essential and life-saving medicines. With our commitment...

  • Customer Service Agent

    hace 2 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    .All offer letters will be sent by an MSX e-mail address that ends with @msxi.Com, @msxi-euro.Com, or @successfactors.Com. Any offer letters that do not come from one of these e-mail domains should be considered fake and invalid.Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an...

  • Customer Service Agent

    hace 2 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    Customer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector? Then MSX has an interesting opportunity for You! Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to...

  • Customer Service Agent

    hace 2 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    Customer Service Agent - SwedishAre you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...

  • Customer Service Agent

    hace 3 semanas

    Barcelona, Barcelona, España Barcelona Activa A tiempo completo

    Job Title: Customer Service Agent - Maritime CustomsBarcelona Activa is seeking a highly organized and proactive Customer Service Agent - Maritime Customs to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate customs clearance, and maintaining a high...

  • Customer Service Agent

    hace 3 semanas

    Barcelona, Barcelona, España Barcelona Activa A tiempo completo

    Job Title: Customer Service Agent - Maritime CustomsBarcelona Activa is seeking a highly organized and proactive Customer Service Agent - Maritime Customs to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring timely and accurate customs clearance, and maintaining a high...

  • Customer Service Agent

    hace 5 meses

    Barcelona, España Recruit4Work S.L. A tiempo completo

    First priority on people who already in Barcelona Tasks For one of the biggest Energy suppliers in Belgium we are looking for a Customer Service Agent who speak either Flemish or Dutch with English. **Requirements**: Are you the Inbound Contact Center Agent we are looking for and do you have the following characteristics and/or qualities? - You are...

  • Airline Customer Service Agent

    hace 3 semanas

    Barcelona, Barcelona, España Adm Value A tiempo completo

    About the JobAdm Value, a leading outsourcing company, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent for our airline miles program. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving...

  • Airline Customer Service Agent

    hace 3 semanas

    Barcelona, Barcelona, España Adm Value A tiempo completo

    About the JobAdm Value, a leading outsourcing company, is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent for our airline miles program. As a key member of our customer experience team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving...

  • Dutch-speaking Customer Service Agent

    hace 1 mes

    Barcelona, España futuHRe consulting A tiempo completo

    We are futu**HR**e, a boutique Human Resources consulting firm specializing in Recruitment and Employer Branding. We are looking for a motivated and friendly Dutch-speaking Customer Service Agent to join our client’s team, with a focus on customer service for the entertainment industry. **Responsibilities**: - Provide information about our products and...

  • Customer Service Agent

    hace 2 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    Customer Service Agent - Swedish Are you an automotive fan?Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role: The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...

  • Customer Service Agent

    hace 2 semanas

    Barcelona, España Msx International Inc. A tiempo completo

    Customer Service Agent - Swedish Are you an automotive fan? Do you speak fluent Swedish and have some experience in the Customer Service sector?Then MSX has an interesting opportunity for You!Purpose of the role:The Customer Service Agent will serve as the primary point of contact for OEM vehicle owners, addressing and resolving all requests related to their...

  • Customer Service Agent

    hace 1 mes

    Barcelona, España Ef Education First A tiempo completo

    EF English Live Customer Service Team is looking for an enthusiastic Customer Service Agent to join our European team in Barcelona's office.As a Customer Service Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform.English Live has lots of users per year, all of whom are looking to learn and...

  • Customer Service Representative

    hace 3 semanas

    Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...

  • Customer Service Representative

    hace 3 semanas

    Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...