Customer Service Specialist With Spanish

hace 1 mes

Barcelona, España Vesuvius Plc A tiempo completo

.Vesuvius is a leader in molten metal flow engineering and technology, serving process industries that operate in challenging high temperature conditions. With over 100 years of history, we have grown to reach the level of a world leader in the production of refractory materials, and our products are considered the best in the world.Our teams are made up of people with many years of experience, often passed down from generation to generation, and young people who are just starting their careers. From this diversity we draw the strength that sets us apart from others, and that has allowed us to keep operating for years in more than 50 locations across the world.Customer Service SpecialistWorkplace: KrakówRegion: malopolskieWe are looking for a Customer Service Specialist to join our Spain team. This is a dynamic role where you will be responsible for overseeing the end-to-end customer service process for clients within the Iberian market, so strong knowledge of Spanish is compulsory. You will be responsible for ensuring that the needs of customers are being met in a timely manner and in compliance with company guidelines and policies, and will be accountable and expected to take ownership for a specific customer portfolio.This is a fantastic opportunity for someone with Customer Service and/or Order Management experience to build their career in a demanding and fast-paced environment. Come join usResponsibilities:Daily cooperation with Sales, the SCC Finance departments, Logistics, Product Managers and Production in order to find the best solutions and to meet customers' needsCreation of customer orders/contracts/offers & schedules in Vesuvius' ERP systems and coordination of documentation flowPost-sales support via handling of customer communication regarding status of the orders and delivery dates. Additionally, responsibility for some invoicing and payment elementsCoordination of any customized orders and special shipping requests from customers and SalesDaily cooperation with external suppliers to ensure material and product availability for Vesuvius customersFirst point of reference for customer complaints and enquiries, via knowledge of basic VAT Determination Rules and Incoterms 2020Responsibility for the constant identification of possible improvements in Order Management and Customer Service processes.Requirements:1 year of experience min. in a similar position (Order Management/ Customer Service)Bachelor's degree or equivalentWillingness to travel to the officesStrong knowledge of English (min. B2)Strong knowledge of Spanish (min. B2)Polish fluent speaker - preferredGood understanding of the 'End to End' order management process and of commercial elements, including customer due diligence, creation and maintenance of records, pricing administration elements etc

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    hace 2 meses

    Barcelona, España Vesuvius Plc A tiempo completo

    Vesuvius is a leader in molten metal flow engineering and technology, serving process industries that operate in challenging high temperature conditions. With over 100 years of history, we have grown to reach the level of a world leader in the production of refractory materials, and our products are considered the best in the world.Our teams are made up of...

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    hace 2 meses

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    Vesuvius is a leader in molten metal flow engineering and technology, serving process industries that operate in challenging high temperature conditions. With over 100 years of history, we have grown to reach the level of a world leader in the production of refractory materials, and our products are considered the best in the world.Our teams are made up of...

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    Vesuvius is a leader in molten metal flow engineering and technology, serving process industries that operate in challenging high temperature conditions. With over 100 years of history, we have grown to reach the level of a world leader in the production of refractory materials, and our products are considered the best in the world.Our teams are made up of...

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