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Customer Service Sales Representative
hace 3 meses
Customer Service Sales Representative (Swedish-Speaking) - On-site - High techExperience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech.
What you will do in this role As a Customer Service Sales Representative on our team, you will:
Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requestsFast and effective reply to inbound queriesMake outbound calls when necessary to solve issues with customers and different internal business unitsCreate quotes and follow up with cross-selling/up-selling and a proactive service attitudeEnsure personal knowledge of the Store portfolio and Post sales processes are maintainedInitiate & manage customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer-centric approachConcentrix is a great match if you: Are bilingual or proficient in Swedish and fluent in EnglishHave a minimum of 1 year relevant experienceHave strong communication skillsHave knowledge of sales techniques (up-/cross-selling, objection handling, etc)Are customer-driven and motivated to work in salesAre achievement and target orientedHave IT knowledge and technical understandingHave a strong personal interest & curiosity in IT products and applicationsHave real capability to listen to customersCan conduct effective qualification skills to ensure a comprehensive understanding of customer needsHave exceptional customer-facing and customer care skillsDon't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply.
What's in it for you In this role, we offer benefits that help support your unique lifestyle:
Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00Salary 20,000 euros gross/year + up to 2,000 euros gross/year in bonusGreat office location in BarcelonaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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