Customer Experience Agent

hace 2 meses

Barcelona, España Verychic Travel A tiempo completo

In Barcelona, Spain Tâches & responsabilités : Accueillir les clients (par téléphone et par mail).
Conseiller et accompagner nos clients dans la réservation en ligne.
Gérer le traitement back-office des réservations (confirmation, modification et annulation des réservations et/ou titres de transports).
Assurer le suivi après-vente (gestion des litiges et dédommagements) et administratif (facturation, organisation des activités et/ou envoi des documents de voyage).
Compétences et expérience : Français natif, anglais courant et une autre langue européenne est un plus.
Excellente communication écrite et orale en français.
Personne organisée, rigoureuse et résolutive.
Expérience dans la relation client (en agence de voyage est un plus).
Capacité d'adaptation.
Goût pour les voyages et la satisfaction client.
Avantages VeryChic: Profitez d'un bureau open-space confortable, avec beaucoup de lumière naturelle, et idéalement situé au cœur du quartier de l'Eixample à Barcelone.
Profitez d'une réduction pour les employés sur nos offres déjà extraordinaires (pour vous et votre famille).
Possibilité de 2 jours de Home Office par semaine.
Faites partie d'une équipe internationale, jeune, dynamique et accueillante.
CONDITIONS: Un à deux week-ends travaillés par mois avec jours de récuperation Jours fériés payés et rémunérés.
VeryChic is the European leader in private flash sales for extraordinary travel.
We search the globe for the very best hotels, negotiate exclusive discounts with them, and transform idyllic travel dreams of our members into reality.
3 million customers have placed their trust in us since the company was founded in 2011, and more than 8,000 luxury hotels, in 82 countries, entrust us with the distribution of their unoccupied rooms.
Becoming a part of the Accor group in 2017 guarantees our members exclusive access to a wide portfolio of exceptional establishments.
Expertise, excellence, and a guarantee of a remarkable service for our 10 million newsletter subscribers, are the pillars on which our brand is based.
We welcome experienced and ambitious professionals, team players who can collaborate and challenge, men and women who are passionate about innovation and the travel industry, to put the company's promise into practice – to take part in this adventure, get in contact with us

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