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Customer Journey Expert
hace 1 mes
.At ING we are looking for a Customer Journey Expert (Digital Business Expert)Your role and work environment:We are looking for a Customer Journey Expert (Digital Business Expert) that can help us develop new customer features, seamless customer processes, and new enablers to be faster in future developments.You will be capable of translating business needs into delivery requirements by working in the squads through the whole product lifecycle and acting as a bridge between business & IT.You must be able to move from a "concept/idea" to a functional definition and customer journey, providing an efficient cut through and real definition of the MVP to deliver value in a sustained way.You must be able to understand what ING architecture, databases, main building blocks, layers (front, middle, and back), and technologies are required for each "concept/idea".You will be responsible for the definitions of ready and done, and acceptance criteria for user stories in coordination with the IT team.You are the "Business Guardian" of your product/service working with Risk, Compliance, and Legal stakeholders, to ensure our products and services comply with regulations and policies.You have an end-to-end responsibility for providing customers the most reliable and innovative way of managing their relationship with us, focusing on delivering the products and services they need, boosting sales while leveraging on the brand and bank customer obsession.You will work closely with customers and key stakeholders to achieve the initiatives that respond to the vision, strategy, and roadmap of ING Spain.You are passionate about improving the customer's experience in the different channels and have a broad knowledge of products and services strategy.You have a data mindset, you observe what happens around you and what we are building and challenge or adapt if we are not going in the right direction.You work in Agile teams, focusing always on delivering value to our customers in a fast way while continuously improving the way we work.You are also an active member of a Chapter supporting in improving the way of working and where you work on your craftsmanship.You are a team player. You are actively involved in the maintenance, development, and realization of (new) services & functionalities. As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose.As a Digital Business Expert, you will report to a Business Lead.Your key responsibilities:As a Digital Business Expert you will:Agile Delivery: Translate business needs into requirements for the implementation. Prioritize initiatives in short cycles, based on value delivery for our customers, defining an initial MVP to be improved with the feedback gathered. Strive for efficiency, reducing complexity in our definitions and pursuing innovative solutions. Manage dependencies, non-financial risk issues, and impediments
