? Buen Salario Operations Support Specialist

hace 1 semana

Madrid, España Drooms Gmbh A tiempo completo

.department > Operations Support Specialist - Late Shift (f/m/d/x)Operations Support Specialist - Late Shift (f/m/d/x)OperationsdepartmentGeneral/Other: Customer Support/Client CareThe working hours will likely be between 3:00 PM and midnight.First-Level Support: Serve as the first point of contact for user inquiries, providing prompt and efficient assistance via telephone, email, and chat. Address common customer queries and issues, ensuring a high level of customer serviceData Room Management: Support in the creation, management, and archiving of data rooms. Ensuring the integrity and security of confidential information stored within these roomsAdditional Services Execution: Perform specialized services such as document redaction, indexing, and other recurring data room tasks, adhering to the specified requirements and timelines across all regionsReporting: Data collection and reports creation for both customers and internal purposesTechnical Issue Resolution: Assist in resolving basic technical issues related to applications, firewalls, and other system components, liaising with the technical team when necessaryUSB Archiving: Oversee the creation, double checking and delivery of USB and online archives, ensuring accuracy and completenessCross-Functional Collaboration: Work closely with various teams, including Customer Success Managers, Product Support Specialists and Sales, to ensure a seamless customer experienceAdministrative Support: Perform a range of administrative tasks to support the team, which includes contract termination tasks, contract checks, quality assurance tasks, and other tasks from other teams which is contributing to the overall efficiency and smooth running of operationsYour Profile1+ years of experience in Customer Service, administrative tasks, and MS Office, with a particular emphasis on ExcelHands-on mentality, customer & solution orientated, multi-tasking skills and good time and organization managementStructured, detail oriented and well organizedTechnical affinity, proactivity, and awareness of how actions can affect the overall success of a project or companyFluent in Spanish and English, additional language skills are advantageousIn Addition to our committed support of our employees, our diverse, fun and inclusive workplace as well as individual on-boarding program, we offer a variety of local benefits and learning opportunities. The following benefits are offered to our Spanish employees:Employee health initiativesTicket RestaurantLong service awardsSpecial leave daysBirthday treatsAfter work events and annual company partiesContactAt Drooms, we believe in hiring people who are forward thinkers, who are problem solvers and want to be more than just another employee. Will you be one of them? Apply now and we will see you on the other sideAny questions? Feel free to contact us viajobs@drooms

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