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Deputy Boutique Manager Operations

hace 3 meses

Madrid, España Importante Empresa Del Sector A tiempo completo

JOB MISSION

As Deputy Boutique Manager Operations, you will be in charge of our Boutique administration team and will guarantee the efficiency and accuracy of all administrative flows and tasks.

You will supervise all operations execution and new logistic flows while ensuring the best experience for our Cartier Clients.
MAIN RESPONSABILITIES ADMINISTRATION
Guarantee the application and reliability of all financial procedures
Execute all opening and closing cash-desk procedures
Control the accuracy before payment (product reference, price, discount if applicable) and after payment (amount, signature, approval)
Execute all payments and ensure the follow-up of all payments (credit card authorizations, cheque authorizations, wire transfers, etc.)
Ensure the follow-up of deposits, VAT-off sales, and refunds
Execute and provide cash-desk reports when requested
Exchange information with the financial back office
Control daily the balance of the cash-desk
Solve all payment problems
Oversee all financial aspects of omni-channel orders for the boutique
Ensure that the cash desk and stock handling is in line with all compliance procedures and rules
INVENTORY STOCK MANAGEMENT
Manage stock inventory/reconciliation
Manage proper movement of product in/out of Boutique including stock reception, transfer, consignment, reservation, delivery to client home and all back of house activities related to omnichannel flows.
Ensure daily protection, correct manipulation of pieces/control stock quality, gift wrap for client shipping.
Prepare pieces for display/manage price tags
Manage the annual count, cycle counts and spot counts
Manage all additional inventories as requested (certificates, stones...)
Assist Management with CSR projects (e.g. Reduce consumption of perishable and non-perishable consumables)
You will act as a referent for all tools and support any innovation
Support with various assignments as needed
Adopt new tools and services
Constantly promote new services towards clients and Boutique Teams
MANAGEMENT
Manage, support and develop a team of 3 Boutique Administrators
Monthly catch up with merchandising teams and Boutique operations
Support the boutique management in creating and maintaining a positive, team spirit and work-oriented atmosphere in the stock room
Support the boutique manager in promoting and maintaining a high level of stock management by all the teams
JOB PROFILE 7 years of previous experience in a retail environment (luxury retail environment)
Strong experience in Operations and administrative/logistic flows in Retail
Ability to work in a fast-paced retail store environment
Fluency in Spanish and English
Excellent interpersonal and communication skills are required
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
Self-Starter with Team-Player approach
Digital savvy, MS Office experience required, SAP would be a strong plus

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