Global Candidate Services Manager- Lhh Global Delivery Services

hace 1 mes


Madrid, España Lhh (Global) A tiempo completo

.Global Candidate Services Manager - Global Delivery Service The Global Candidate Services Manager is responsible for leading our centralized delivery operations teams. Partnering with in country and global delivery operations leaders to standardize, simplify and centralize back office and candidate support tasks whilst maintaining quality delivery, exceeding KPI's and managing costs for delivery.Our teams provide support to the business in two key ways. Global Administrative support performs high volume, repeatable back office tasks in a variety of LHH systems. Candidate Support interfaces directly with consultants and candidates to answer questions on delivery, resolve system queries and provide a positive candidate experience whilst minimizing cost to the business.Reporting Relationships: Reports directly to VP, Global Candidate Support ServicesDirect Reports Lead, Global Administrative SupportSenior Team Lead, Global Administrative SupportAssistant Manager, Global Administrative SupportIndirect Reports 5 x Senior Global Administrative Support32 x Global Administrative SupportLocation: This is a role that will support Europe, India and North America. Ideal candidate location will be in Europe where LHH has a strong presence (UK, Spain, France, DACH, BNP).Responsibilities Partner with in country and global leaders to standardize, centralize and simplify operational processes.Ensure quality work is delivered within SLA by centralized team.Manage escalations from candidates and operations teams, undertaking root cause analysis and adjusting process and training.Maintain a trained, engaged bench of support team members equipped to deliver on fluctuating volumes of work.Mentor GDS leads to manage performance, engagement and professionalism of their teams.Control costs through cross training, managing utilization and work prioritization.Desired Experience/Characteristics 7 + years experience in delivery operations, or similar.Demonstrable experience centralizing and standardizing operations processes.5+ years experience in Career Transition or LD industry.Experience influencing change and progress in a highly matrixed environment.Fluent in English is required; French or Spanish desirable.Excellent written and verbal communication skills.Ability to adjust leadership style to work with a variety of cultures.Experience managing competing priorities and stakeholders whilst keeping overarching business objectives a priority.What we offer Growth opportunities within a human resources global leader.We prioritize learning to stay agile in an increasingly competitive business environment.We foster an open-minded environment where people spark new ideas and explore alternatives.Contract: PermanentContract Type: Full-timeAbout LHH The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent



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