Global Services Director

hace 4 días


Madrid, Madrid, España Ipc Systems A tiempo completo

At IPC, we are a fintech company that focuses on the human element. Our global presence allows us to support local markets with cutting-edge cloud-based trading communications and managed connectivity.

We solve business challenges and adapt to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

The Global Services Manager is a key role at IPC, responsible for leading the customer engagement team providing services to assigned customers. This position reports to the EMEA Senior Global Service Manager.

About the Role
  • This leader of customer engagement will liaise cross-organizationally and with the customer to ensure all contractual deliverables and IPC commitments are being achieved.
  • They will review key operational processes and procedures to ensure ITIL best practices are adhered to, implement changes as required.

Salary: We offer a competitive base salary of €80,000 per year, plus benefits including private health insurance, Sodexo transport pass, and Sodexo restaurant pass.

The ideal candidate will have an engineering degree or equivalent, with extensive experience managing a technical or operational organization. They should have high-level English language skills, excellent organizational skills, and strong written and verbal communication abilities.

Benefits: In addition to a competitive salary, we offer a range of benefits including time off for charity work and volunteering, tuition reimbursement, certification bonus program, and access to our internal e-learning platform.

What's in It for You? At IPC, your compensation is only part of the package. We're committed to investing in programs and initiatives to improve the overall experience of our employees. In addition to a collaborative, high-performing team environment, we offer wellness programs, employee referral schemes, and more.



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