Global Services Director

hace 1 semana


Madrid, Madrid, España Ipc Systems A tiempo completo
About Ipc Systems

Ipc Systems is a fintech company focused on the human element. We have a global presence, supporting local markets with cutting-edge cloud-based trading communications and managed connectivity.

Salary and Benefits

The estimated annual salary for this position in Madrid, Spain is around €60,000 - €80,000.

Job Description

The Global Services Manager leads the customer engagement team providing services to assigned customers. They liaise cross-organizationally and with customers to ensure all contractual deliverables and Ipc Systems commitments are met.

Key Responsibilities:
  • Leader of customer engagement team dedicated to Strategic Accounts
  • Primary stakeholder ensuring Ipc Systems and Strategic Accounts meet contractual deliverables
  • Review operational processes to ensure ITIL best practices are followed, implement changes as needed
  • Support customer P1 process and oversight on critical case escalations
Requirements

To succeed in this role, you will need:

  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with cross-functional teams
  • Proven experience in customer-facing roles
Why Join Us?

We recognize that diverse teams make the strongest teams. We encourage people from all backgrounds to apply and foster a sense of belonging within our employee family.



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