Cloud Services Delivery Manager

hace 7 días

Madrid, España Importante Grupo A tiempo completo

.Cloud Services Delivery Manager - HybridNice to meet you We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.About the job As a Cloud Services Delivery Manager, you will be part of the SAS Cloud team who works with external customers to ensure that the SAS solutions meet and evolve with their business needs. You will possess knowledge of the unique cloud industry best practices and current and future SAS services. You will work closely with an extended network of SAS professionals in Product Management, Research and Development, Technical Support, SAS Cloud, and Professional Services in support of your customers.You will own the SAS Cloud Customer Experience and be accountable for ensuring that customers can achieve their desired business outcomes from their SAS Cloud investment.Responsibilities Champion and advocate for the customer experience (voice of the customer).Provide real-time and on-demand management of assigned enterprise accounts to ensure customers can meet their business goals by leveraging SAS technologies and managed application services.Build Customer Success Plans based on customer-defined business outcomes, quantifying the customer business benefits and/or outcomes associated with the use of SAS software and managed application services.Serve as a connector to ensure that cross-functional teams across SAS are engaged and delivering to meet/exceed customer needs.Build and maintain strong, long-lasting customer relationships built on trust and transparency.Partner with the sales organization to win new business and drive customer renewals, growing accounts organically by identifying opportunities for growth and driving these opportunities with the sales team.As relevant, partner with the Customer Success organization to identify opportunities to increase SAS usage across customer functions and processes.Accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours.Manage a highly complex and varied portfolio of solutions and managed application services that may have a global footprint and require engagement outside of normal business hours.Conduct regular managed application service health checkpoints with the customer to ensure that customers are achieving their desired outcomes.Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS.Provide expertise in ITIL processes to manage customer service delivery and support

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