German Speaking Technical Customer Advisor

hace 2 días

Laza, España Eco Plus Solutions Ab A tiempo completo

Are you a skilled problem solver with a passion for technology? Do you speak fluent German and have experience in technical customer support? If you're looking for a remote position where you can leverage your expertise and help customers resolve technical issues, then this opportunity is for you
We are seeking a German-Speaking Technical Customer Advisor to provide outstanding technical support to our clients from the comfort of your home in Spain. As a part of our growing remote team, you will be the go-to expert for resolving technical issues, guiding customers through product-related queries, and ensuring a seamless customer experience.
Key Responsibilities: Technical Support: Provide high-quality technical assistance to German-speaking customers via phone, email, and live chat. You will be troubleshooting hardware, software, and product-related issues while offering clear and effective solutions.Problem Solving: Analyze and diagnose customer issues using your knowledge of technical systems and products. Offer step-by-step guidance to resolve problems efficiently and minimize downtime for the client.Customer Service: Deliver exceptional customer service, ensuring that every interaction leaves the customer satisfied. You'll be expected to communicate clearly, patiently, and professionally at all times.Product Knowledge: Stay up to date with the latest developments in our products and services, enabling you to offer accurate advice and guidance to customers.Collaboration with Internal Teams: Escalate unresolved issues to relevant internal teams (such as engineering or product development) when necessary. You'll work closely with these departments to ensure quick and efficient resolutions.Documentation & Reporting: Accurately document all customer interactions, troubleshooting steps, and resolutions. Your reports will contribute to knowledge sharing and help improve customer service processes.Continuous Learning: As technology evolves, you'll participate in ongoing training to stay current with new products, services, and industry best practices. Who You Are: Fluent in German (C1/C2 level): You must have excellent spoken and written communication skills in German, with the ability to explain complex technical issues clearly and effectively.Located in Spain: You must currently be based in Spain and have the legal right to work there. This is a remote role, but it is essential that you are located within Spain for this position.Technical Expertise: A solid background in technical support is required. You should have experience in troubleshooting, diagnosing, and resolving technical issues, particularly with software, hardware, or electronic products.Customer Support Experience: Prior experience in a customer-facing role is a must. You'll need to have the ability to manage customer expectations and handle challenging situations with empathy and professionalism.Good Command of English: While your primary communication will be in German, English is used for internal communications, so a good level of English is required.Detail-Oriented and Organized: You can handle multiple customer requests, keep track of open cases, and document issues and solutions accurately.Strong Communication Skills: Your ability to clearly explain technical solutions and provide excellent customer service will be key to your success in this role.Self-Motivated and Independent: As a remote worker, you must be self-disciplined and able to work effectively without direct supervision. You're comfortable managing your time and workload efficiently from home. What We Offer: Competitive Salary: We offer a competitive base salary that reflects your skills and experience. Additionally, performance-based incentives ensure your achievements are recognized.Health and Life Insurance: We offer comprehensive health and life insurance, ensuring you and your family are well taken care of.Career Growth Opportunities: As a rapidly growing company, we provide clear pathways for advancement. You will have access to professional development programs, ongoing training, and opportunities to take on additional responsibilities.Work from Anywhere in Spain: Enjoy the flexibility of working remotely from anywhere within Spain, allowing you to maintain a healthy work-life balance.Supportive Team Environment: While working remotely, you'll be part of a close-knit team of professionals. We foster a collaborative and supportive work culture, ensuring you never feel isolated.Paid Time Off and Holidays: We understand the importance of rest, and offer generous paid time off and national holidays, allowing you to recharge and maintain a positive work-life balance.Additional Perks: You'll also enjoy company-sponsored events, online wellness programs, and discounts on our products and services.

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