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German Customer Support Expert, Barcelona Spain
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German Customer Advisor
hace 3 meses
Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in German? Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for German-speaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing, multicultural environment.
Responsibilities: Communicate with customers via phone, chat & e-mailTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfaction, representing a major brandProvide troubleshooting for mobile devices (mobile phones, tablets & more)Assist customers to manage/secure their account & passwordsSet-up repairs for hardware-related issuesEscalate unresolved cases by contacting 2nd level support Interaction Experts What you will bring: Fluency in German (minimum C1) and Advanced English knowledgeFamiliarity with iOS and/or MacOS, or comparable technology is a plusGreat communication skillsPrior customer support experience would be an advantageStrong troubleshooting skills Requirements: Fluent in German & EnglishHighschool DegreeDynamic and ProactiveStrong understanding of online community dynamics and digital content trends.Excellent judgment and decision-making skills, with the ability to handle sensitive and complex content issues.Abroad Relocation package on offer Able to immediate start (the projects will start from the 12th of August, onwards) Conditions on offer: Full time (40h/week) + 2 Days OFFMonthly salaryBonuses (Depending on the project)Benefits (Spanish lessons, free entrance to various spaces and much more)Health insuranceAbroad Relocation package on offer
