Senior Application Support Analyst

hace 5 días

Barcelona, España Jr Spain A tiempo completo

col-wideJob Description:

We are searching for a new Senior Application Support Analyst to join our global Business Systems team, with extensive knowledge of SAP SuccessFactors.
In this role your will provide tier 2/3 Support global SAP-SuccessFactors application by resolving production support tickets, addressing logged issues, managing users and coordinating escalations as necessary
Key Responsibilities;
Identify opportunities for application enhancement to improve efficiency and resilience
Create and manage all aspects of users' application security; profiles, roles, permissions, and sharing rules in SuccessFactors
Prepare and execute manual data migrations as requested
Configure system settings, workflows, and processes to meet specific business requirements.
Update and document knowledge base articles and system process flows as required
Collaborate with cross-functional teams to ensure smooth integration between SuccessFactors modules and other HR systems
Proactively identify opportunities for process improvement and optimization within the SuccessFactors environment
Stay informed about system updates and industry best practices to enhance system capabilities
Contribute to the bi-annual SuccessFactors release management processCreate and maintain custom reports and dashboards to provide key HR metrics and analytics, including Table, Canvas, and Story reporting within SuccessFactors.
Work with stakeholders to understand reporting requirements and deliver actionable insights
Support the broader production team by triaging issues for other business applications such as Saleforce, NetSuite, Varicent, ZenDesk, Totango, SmartRecruiters and more
Work closely and effectively with business stakeholders, development team and other run-team members to ensure application performance and end-user satisfaction
Occasional after-hours support may be required due to high volumes of tickets

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