Application Support Analyst

hace 3 semanas


Barcelona, España Zurich Insurance A tiempo completo

**Our opportunity**

We are seeking a highly motivated Application Support Analyst to join our Sourcing & Procurement organisation. We are embarked on a journey to deliver next-generation services which truly put our customers in focus. You will be key in our mission to succeed.

**Your role**

**As an Application Support Specialist your main responsibilities will be**:

- You will be responsible to manage incident escalations and complaints, working directly with the Business Unit to resolve service issues.
- You are responsible to ensure compliance within the IT service management standards and polices.
- Supports the end-user satisfaction process and service improvement programs.
- Supports our business and participates in disaster recovery testing.
- You may be required to analyse business requirements and deploy new tasks and processes.
- Transfers customer feedback into process improvements and optimization.

**Your Skills and Experience**

**As an Application Support Specialist your skills and qualifications will ideally include**:

- You will need effective communication and interpersonal skills. The role will require you to interact with various levels of stakeholders.
- English language proficiency is required
- Bachelor’s degree (or equivalent) in Information Technology and 2 or more years of experience in related field

**Desirable**:

- Experience working with and troubleshooting issues pertaining to cXML, API calls, Liquid/HTML/PHP
- Experience working with supply chain or procurement teams.

**Additional Information**

**As well as a competitive salary and a yearly bonus we offer benefits package which includes**:

- Option to **work remotely within Spain** even up to 100% - you choose
- Flexible working hours
- Wide range of internal and external trainings
- Free English, German and Spanish classes depending on the needs
- Ticket restaurant
- Life Insurance
- Collective Life Retirement Plan - after 1 year in the company
- Referral bonus if you bring other talented people like you
- Special banking and insurance conditions
- Exclusive Employees discounts

LI-Hybrid

**Who we are**

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

**Diversity & Inclusion**

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a difference.

**Why Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great

Join us as we constantly explore new ways to protect our customers and the planet.
- Location(s): ES - Barcelona
- Remote working: Yes
- Schedule: Full Time
- Recruiter name: Antonia Maria Diaz Gomez



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