Senior Application Services and Support

hace 4 meses

Barcelona, España Ambit BST A tiempo completo

We are looking for an "**Senior Application Services and Support Coordinator **" to provide services to one of our clients, a multinational pharmaceutical company.

**MISSION**:

- Ensures operational quality/service performance in accordance with defined SLAs and proactively review support tickets to ensure service quality.
- Correct provisioning of the services, its capacity, stability, operational excellence performance, vendor operational management and continuous improvement actions.
- Accountable for the global IT Support Services for the assigned system cluster - support will be provided by one of our IT Support vendor.
- Overall view of the service and analysis of trending and deviations of support.
- Ensure the correct quality/performance of the service according to Service Level Agreement.
Coordinate the workload of support team, responsible for the vendor operational management.
- Assure knowledge within the team and look for service improvements.
- Serve as the point of escalation for major incidents relating to the support service.
- Responsible of ensuring resource efficiency, scalability of the service and implementation of simplification measures, such as automation, "shift left" actions, etc.
- Execution of defined meetings with different stakeholders (business key users, IT functions and external support teams.

**SKILLS / REQUIREMENTS**:

- 5 years of experience in IT Application Operational Support or System Analyst roles
- Experience in managing IT Support vendors preferred.
- English advanced level
- European citizenship or **work permit** in Spain.
- Valuable /Desirable:_
- Service Management Coordination, experience with Services Management processes and demonstrated coordination
- Strong client support/customer service skills
- Bachelor degree or relevant IT work experience
- GxP Knowledge

**SCHEDULE**:

- 08/09h -17/18h from Monday to Friday (flexible)
- 1 day of office work | 4 days by remote.
- Location: Sant Cugat del Valles - Barcelona

**CONDITIONS**:

- Salary package based on your profile
- Permanent Contract.
- Flexible Retribution Program (medical insurance, public transport ticket and childcare check)
- Ticket restaurant when you go to the office.
- Discounts on gym network(Andjoy)
- Learning & Development
- Our goal is that you are well in every way_

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