Senior Product Support, Fleet Care Technical Specialist

hace 3 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Joby Aviation A tiempo completo
Joby Overview

Located in Northern California, the team at Joby Aviation is driven by our goal of creating an affordable, all-electric air transportation system. Imagine a piloted air taxi that takes off vertically, then quietly carries you and your fellow passengers over the congested city streets below, enabling you to spend more time with the people and places that matter most. Since 2009, our team has worked steadily to make this dream a reality. We've designed and tested many generations of prototype aircraft capable of serving in a network of electric air taxis. We're looking for talented, committed individuals to join our team as we push onwards toward certifying the Joby aircraft with the Federal Aviation Administration, scaling our manufacturing, and launching our initial commercial service.

Overview

Joby Aviation is seeking an enthusiastic Fleet Care Technical Specialist to join our growing Aftermarket Support Engineering Team with a focus on developing the OEM technical support framework in support of ongoing activities and in preparation for the commercial launch of our S4 aircraft program. The position will be based in our Santa Cruz, CA location or another CA location pending approval. The role will actively work cross functionally with teams in Joby aviation including engineering, manufacturing, maintenance and operations to successfully deploy protocols related to fleet care.

Responsibilities
  • Developing the processes and procedures related to OEM aircraft fleet support in support of field events; AOG resolution, issue resolution, fleet monitoring
  • Act as a senior member of the OEM fleet care team as the S4 program enters commercial operations
  • Support the development and deployment of a fleet care center, where the Joby OEM organization will provide worldwide support to the commercial operations organization
  • Lead the development of processes and procedures related to technical fleet support
  • Support aircraft development of relevant documentation (ex: Fault Isolation Manual) to support the field and provide field feedback to the design organization
  • Heavy focus on development of the workflows, templates for expected service issues
  • Running simulations and practice events with OEM stakeholders and operations stakeholders prior to commercial entry into service
  • Act as a senior member of the OEM fleet care team once in commercial service
Required
  • 5+ years' experience in aircraft OEM or airline engineering/maintenance roles
  • Technical diploma, AMP certificate or university degree
  • Aircraft Maintenance Professional, engineering, or equivalent technical experience
  • Knowledge and experience in Part 23/Part 25 aircraft programs
  • Experience deploying technical support in various field environments
  • Strong communication skills, ability to liaise with internal and external teams
  • Comfortable in a first line role managing complex and evolving situations
  • Self-starter who is comfortable solving open ended problems
  • Knowledge of in-service documentation such as CSL/ACR/SB/ADL/SRM or equivalent
Desired
  • Experience in first or second line customer support or field service representative in an OEM or equivalent entity. (Aviation preferred)
EEO

Compensation at Joby is a combination of base pay and Restricted Stock Units (RSUs). The target base pay for this position is $140,200 - $227,500/year annually. The compensation package will be determined by job-related knowledge, skills, and experience.

Joby also offers a comprehensive benefits package, including paid time off, healthcare benefits, a 401(k) plan with a company match, an employee stock purchase plan (ESPP), short-term and long-term disability coverage, life insurance, and more.

Joby is an Equal Opportunity Employer.

#J-18808-Ljbffr

  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Joby Aviation A tiempo completo

    Job OverviewAt Joby Aviation, we're driven by a vision of creating an affordable, all-electric air transportation system. Our team has been working towards this goal since 2009, designing and testing prototype aircraft capable of serving in a network of electric air taxis.We're now looking for a skilled Fleet Care Technical Specialist to join our Aftermarket...

  • Fleet Care Engineer

    hace 4 días


    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Joby Aviation A tiempo completo

    About UsJoby Aviation is a leading innovator in electric aviation, committed to making air travel more sustainable and efficient. Our team is passionate about developing cutting-edge technology to transform the way people travel.Job DescriptionWe are seeking an experienced Fleet Care Technical Specialist to join our team. In this role, you will work closely...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Joby Aviation A tiempo completo

    About Joby AviationLocated in Northern California, Joby Aviation is a leading innovator in electric air transportation.We aim to revolutionize the way people travel by creating an affordable, all-electric air transportation system.Our team has worked tirelessly since 2009 to make this vision a reality.We've designed and tested multiple generations of...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Joby Aviation A tiempo completo

    Job OverviewAt Joby Aviation, we are revolutionizing the way people travel by creating an affordable, all-electric air transportation system. Our team is driven to make this vision a reality.We are seeking a skilled Fleet Care Technical Specialist to join our growing Aftermarket Support Engineering Team. This role will be based in Santa Cruz, CA or another...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Joby Aviation A tiempo completo

    Role SummaryWe're seeking a seasoned professional to lead the development of processes and procedures related to OEM aircraft fleet support.The successful candidate will have a strong background in aircraft maintenance, engineering, or equivalent technical experience.Key ResponsibilitiesDevelop and implement effective solutions for fleet management and...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Voltia A tiempo completo

    Job OverviewWe are seeking an experienced Technical Support Specialist to join our team at Voltia. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our users.This is a fantastic opportunity to work with a fast-paced and innovative company that values technology and customer...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Joby Aviation A tiempo completo

    About the RoleThe ideal candidate will have 5+ years of experience in aircraft OEM or airline engineering/maintenance roles, with a strong understanding of Part 23/Part 25 aircraft programs.This role requires excellent communication skills, ability to liaise with internal and external teams, and a comfort level managing complex situations.Key...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España The Ritz-Carlton A tiempo completo

    The Ritz-Carlton is seeking a Senior Technical Support Associate to provide exceptional customer service and technical support for our property-based systems.Main ResponsibilitiesProvide timely, accurate, and detailed status reports as requested by customers and vendors.Is professional and responsive to inquiries from customers/vendors/peer group.Escalate...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España AUTEL Energy - Europe A tiempo completo

    As a member of the AUTEL Energy - Europe team, you will play a crucial role in driving the growth of our electric vehicle charging business in Europe. We are seeking a highly skilled and motivated Technical Support Specialist to join our team.The ideal candidate will have excellent technical knowledge of electric vehicle charging systems and experience in...

  • Apple Support Specialist

    hace 2 semanas


    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Apple Inc. A tiempo completo

    Support Role OverviewAs an Apple Support Specialist, you'll play a vital role in ensuring that Apple customers have an exceptional experience when interacting with our support team. You'll work from home and be responsible for providing technical support and resolving customer issues via phone, email, or chat.This is an excellent opportunity for individuals...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Merkle EMEA A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at High Edge Software. As a member of our support department, you will be responsible for communicating with clients in English via email and online help desk software.Your key responsibilities will include analyzing customer needs, examining their projects, and...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Apple Inc. A tiempo completo

    OverviewWe believe that every customer interaction is an opportunity to provide world-class service and support. As an Apple Support College Program At Home Advisor, you will be the friendly voice of Apple, engaging with customers and providing technical assistance to resolve their issues.About the RoleThis position involves working as a remote advisor,...

  • IT Support Specialist

    hace 2 días


    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Stefanini EMEA A tiempo completo

    Job Description:We are seeking a highly skilled and experienced IT Support Specialist to join our team. The ideal candidate will have a strong background in technical support and excellent customer service skills.Key Responsibilities:Providing first-line technical support to customers via phone, email, or in-personTroubleshooting and resolving hardware and...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Growatt New Energy A tiempo completo

    Product Support Specialist OpportunityWe are looking for a dedicated and detail-oriented Spanish Language Product Support Professional to join our growing support team at Growatt New Energy.About the Role:Provide expert technical support to customers in Spain via various communication channels.Conduct site visits, inspections, and repairs to ensure prompt...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España InTech SL A tiempo completo

    InTech SL is looking for a highly motivated Technical Operations Specialist to join our team in Tenerife, Spain.About the RoleThe Technical Operations Specialist will provide operational and organizational support to our logistics department, ensuring effective planning and optimal management of technical travel. This includes coordinating logistical...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Nityo Startup Club A tiempo completo

    SAP Application Support SpecialistWe are seeking a highly skilled SAP application support specialist to join our team. The ideal candidate will have extensive experience in SAP support and maintenance, and a strong understanding of SAP systems and processes.Key Responsibilities:Manage the delivery of SAP application support and maintenance servicesEnsure...

  • Care Manager Specialist

    hace 17 horas


    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Omatochi A tiempo completo

    Omatochi seeks a highly skilled Care Manager to coordinate and oversee support services for clients. This non-medical role requires empathy, organization, and excellent communication skills.Key Responsibilities:Conduct thorough client assessments, considering personal, social, and emotional requirements.Develop tailored support plans in collaboration with...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Transperfect A tiempo completo

    **About This Role:**We are seeking a Senior Product Development Specialist to join our Technology group at TransPerfect. As a key member of the Product Management team, you will be responsible for managing the development process of our applications, working closely with cross-functional teams to deliver high-quality products.Key Responsibilities:Support the...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Redeuropeaingenierosperuanos A tiempo completo

    About the Role:We are seeking an experienced SAP Technical Solutions Specialist to join our team. The ideal candidate will have a strong background in SAP BASIS or ABAP, with expertise in designing and implementing SAP S/4HANA technologies and SAP BTP platforms.Key Responsibilities:Design and deploy SAP solutions for cloud environment deploymentsParticipate...


  • Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Autel Automotive Intelligence USA A tiempo completo

    About Autel EnergyWe are a leading provider of automotive intelligent diagnostics, testing, and TPMS products and services. Founded in 2004, we specialize in the R&D, production, sales, and service of these systems and components.In 2021, we launched Autel Energy, dedicated to providing a full range of AC/DC charging station products and solutions for...