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We are seeking an experienced Technical Support Specialist to join our team at Voltia. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our users.
This is a fantastic opportunity to work with a fast-paced and innovative company that values technology and customer satisfaction.
Responsibilities :
- Face-to-face IT support of users
- Hardware installation, movement, and de-installation
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners)
- System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment
- Small project management related to new hardware or software installation
- Software, patches, and updates installation using MS SCCM
Requirements :
- 2-3 years of experience in a technical ICT environment
- General End User technology knowledge
- End User Workspace platforms (discovery, asset management, client management)
- End User Microsoft platforms (Active Directory, Office, SCCM)
- ITSM Tool Set (Ticket Management Software) preferred
- Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills
- Excellent English and Spanish Language skills, Written and Spoken
