Technical Support Specialist

hace 5 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España beBee Careers A tiempo completo
Job Description

We are seeking a skilled and patient Technical Support Specialist to join our team. As a key point of contact for customers, you will provide world-class customer service, troubleshooting, and technical support.

About the Role

You will be responsible for listening to customer concerns, using your technical expertise to resolve issues, and providing clear step-by-step solutions. This role requires excellent communication skills, patience, and a passion for delivering exceptional customer experiences.

Responsibilities
  • Provide technical support and troubleshooting services to customers via phone or other communication channels.
  • Listen to customer concerns, identify issues, and provide clear solutions.
  • Use documented troubleshooting flows to resolve complex technical issues.
  • Work collaboratively with colleagues to share knowledge and best practices.
Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Strong technical skills and ability to learn new technologies quickly.
  • Excellent communication and problem-solving skills.
  • Able to work independently and as part of a team.


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