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The Ritz-Carlton is seeking a Senior Technical Support Associate to provide exceptional customer service and technical support for our property-based systems.

Main Responsibilities
  1. Provide timely, accurate, and detailed status reports as requested by customers and vendors.
  2. Is professional and responsive to inquiries from customers/vendors/peer group.
  3. Escalate problems as appropriate through direct supervisor, Global Field Services, MSSC.

You will be part of a collaborative team working together to deliver exceptional customer service.