Lead Customer Success Manager

hace 2 semanas

Madrid, España Product School A tiempo completo
Lead Customer Success Manager, Enterprise

We’re on a mission at Product School…

… to empower people to build better products

As the global leader in Product Management certifications, we train Product Managers at all career stages and entire Product teams within organizations.

In addition to offering the industry’s most recognized Product Management certifications, we publish a wealth of free content online, hold regular career fairs, and host the world's premier Product conference: ProductCon.

The Role:

A critical part of the success of the Enterprise Client Success team, you’ll be responsible for helping retain and grow enterprise accounts through high-touch engagement delivery, planning and partnership. The ideal candidate is super organized, a very effective communicator and obsessed with customer satisfaction; they come with a strong sense of end-to-end ownership, able to balance quality with urgency and are highly accountable.

What you'll do:

  • Be the face of Product School: Deliver a world class client experience by delivering white-glove support - including clear and timely communication, effective planning, tracking and management of all delivery logistics.
  • Collaborate cross-functionally across the Product School organization to meet deadlines and quality expectations, ensuring no gaps in client experience.
  • Solve problems proactively and anticipate client needs to ensure an excellent experience for all customers.
  • Support all necessary back-end logistics for virtual and in-person engagements across time zones, including managing CRM records (Salesforce), facilitation during sessions, communications, briefings, T&E expenses, invoicing, business reviews, retrospectives, and tech support.

This role could be a good fit for you if:

  • You have 5+ years of experience in enterprise account management, senior customer success, strategic partnerships and/or professional training support.
  • You are an effective and concise communicator with strong listening & communication skills.
  • You have a bias for action; you can effectively triage and think on your feet to problem solve.
  • You have great interpersonal skills, relationship building skills, and the ability to empathize with customers and end users while also understanding when to say ‘no’.
  • You are organized with outstanding project and task management skills.
  • You have a strong attention to detail & critical thinking/strategic thinking.
  • You are a team player.
  • You are fluent in English, both written and oral (Required).

The perks:

  • Remote First - our team works remotely across multiple countries and time zones
  • Medical, Dental, and Vision Coverage in the US - support for additional coverage is available in Spain
  • Company Team Offsites and Coworking - we believe that remote-first doesn’t mean remote-only
  • Free Product School Course Offerings - we offer a range of courses and certifications worth $15,000 that we readily encourage our employees to explore
  • Monthly Internet Reimbursement - we support our team, wherever they’re working from
  • Parental leave

We require that candidates be located in the country/countries specified. We are unable to hire outside of the country/countries specified or provide or take over sponsorship at this point in time. Applicants MUST be authorized to work in the listed country of hire without sponsorship.

EEOC

At Product School, we don't just accept differences--we embrace, support, and celebrate the things that make each of us unique and benefit our employees, services, and community.

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