Technical Support Specialist
hace 5 días
A Ricoh transforma negócios com imaginação, clareza e visão, por isso, falamos em: IMAGINE.CHANGE.
As nossas equipas abraçam a mudança, redescobrindo novas formas de trabalhar e nunca como agora fomos tão firmes na nossa missão #YouTransformRicoh.
Somos líderes em serviços digitais, utilizando tecnologias inovadoras que facilitam o trabalho inteligente. Há mais de 80 anos que impulsionamos a inovação e hoje oferecemos soluções digitais que ajudam as empresas a adaptarem-se com sucesso às novas formas de trabalhar.
Como Técnico(a) de Suporte IT, as suas funções serão:- Responder a consultas técnicas por e-mail ou por telefone.
- Guiar os clientes passo a passo através do processo de resolução de problemas.
- Ajudar na resolução de problemas de hardware e software.
- Acompanhar os clientes para garantir um serviço satisfatório.
- Comunicar o feedback dos clientes aos membros internos da equipa apropriados.
- Formação Superior em Engenharia Informática ou equivalente (Preferencial mas não eliminatório).
- Experiência comprovada na área de tecnologias de informação superior a 8 anos (Obrigatório).
- Sólidos conhecimentos em Tecnologia Microsoft (Obrigatório).
- Idioma português e inglês.
- Capacidade de comunicação e relação interpessoal com o utilizador final.
- Proatividade e sentido de compromisso.
Se acredita na nossa missão e pretende fazer parte deste projeto, envie a sua candidatura.
Oferecemos um ambiente tecnológico desafiante e de elevada rendibilidade em projetos inovadores; plano de formação continuado, em função do perfil e objetivos individuais e de equipa; remuneração e regalias muito competitivas, adequadas à experiência demonstrada.
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