Junior Technical Support Engineer

hace 3 semanas

Bilbao, España Allot A tiempo completo

**Who we are**

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed. This is an opportunity to join the Global Customer Service of a cutting-edge network devices vendor that provides Tier1 network operator grade devices

**What we’re looking for**

**What you’ll do**
- Provide excellent, dedicated, and proactive support service, perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations, working with higher tier support teams and travel to customer sites according to need.
- All while maintaining direct contact with key customers in the EMEA region off-site and on-site to assure customer satisfaction and success.
- Serving mainly EMEA customers but with opportunities to serve and travel globally.

**Requirements**:
**What you should have**
- Experienced in **customer care** working with** CRM systems.**:

- Hands-on experience in** networking LAN/WAN products**: Routers, Switches, Firewalls, NMS, etc.
- Hands-on working knowledge of **TCP/IP networks**, and** traffic analysis.**:

- Work experience with production IT environments.
- Ability to document technical information and knowledge sharing with global teams.

**Soft Skills**
- Motivated and self-learner through hands-on experience and on the job learning.
- Able to work under pressure upholding strict SLA's.
- Ability to learn and adapt quickly to technologies and technical environments.
- Excellent human relations, service orientated and excellent team player.
- Excellent **English spoken** and **writing skills **- a must.
- Additional languages - an advantage.

**Academic Education**
- Pre-Graduate/Diploma of Computer Science/Electrical/Electronic Engineering.

**Advantages**
- ** Linux** knowledge - a big advantage.
- Hands-on experience in routing protocols like BGP, PBR, etc. - an advantage.
- Knowledge of Shell/Perl scripting - an advantage.
- Knowledge of database SQL querying and database administration - an advantage.
- Proved experience of working directly with B2B customers - advantage.

Region (Website):
Europe, Middle East & Africa

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