Service Support Specialist
hace 5 días
We provide the project, you bring the talent.
Would you like to take a professional leap and become part of a leading business group in the leisure and hospitality sector? Keep reading because this could be your great opportunity…
Grupo Orenes has over half a century of history, making it one of the major references in leisure and hospitality in Spain. Its growth has been marked by sustainability, transparency, and economic, social, and environmental responsibility.
About the project:
Would you like to work in a television studio? We are looking for croupiers who want to work in an international and dynamic work environment for our studio located in Odiseo (Murcia).
The Service Support Specialist will be responsible for ensuring that all tables are operational without interruptions by effectively handling all real-time incidents on the gaming floors. As the Service Support Specialist, you will be expected to prepare a completed shift report for the business and submit shift results to Management.
Main Responsibilities:
- Ensuring that all tables are operational without interruptions.
- Ensure the appropriate number of staff are present for each shift.
- Identifying and resolving all game irregularities due to dealer mistakes, software issues, or any other reason.
- Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity.
- Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game.
- Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary.
- Work with internal systems (JIRA, TTS, WIKI, etc.)
- Recording all events related to major incidents in TTS and producing post-resolution incident reports.
- Manage ad-hoc situations that may occur on the shift in an appropriate manner to still be able to deliver all products.
- Perform other job-related duties as assigned.
- Strong written and oral communication skills in English is essential.
- Fluent knowledge of Spanish will be considered an asset.
- An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities.
- Strong leadership skills followed by a professional and open-minded personality at all times.
- An ability to maintain strict confidentiality.
- An ability to communicate clearly with staff, establishing cooperative linkages among the team.
- Able to resolve interpersonal and interdepartmental issues.
- An analytical and proactive approach with keen attention to detail.
- A keen skill for multi-tasking along with excellent problem-solving skills.
- An approachable, energetic presence thriving in a high-pressure environment.
- Excellent presentation skills.
- A diverse understanding of the complexity and dynamics of working within a multicultural environment.
With a firm commitment to treating all applications under the premise of non-discrimination and impartiality, and valuing abilities, achievements, and experience regardless of age, gender, nationality, race, or disability, applications with a disability certificate will be positively considered.
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