Sr. Manager, Technical Account Management
hace 5 días
Technical Account Managers (TAMs) at HashiCorp act as our customers’ primary technical point of contact, serving as experts to help drive product adoption, establish best practices and increase value attainment across our customers’ journey TAMs help our customers successfully onboard and integrate their HashiCorp tools into their software stacks and development lifecycles. TAMs also help customers recognize maximum value with our tooling by focusing on driving adoption of additional high-value product use cases. Finally, TAMs ensure customers are prepared for an on-time renewal by cementing the value of the HashiCorp toolchain within their stack, and by mitigating any risks to the renewal.
What you’ll do (responsibilities)As a Senior Manager, Technical Account Management at HashiCorp, you will lead a diverse team in a high-performance environment, applying your expertise in technical account management. Your role will be pivotal in guiding our CoE Technical Account Managers to be responsible for the customer lifecycle: driving our customers to successful renewals, improving their happiness with HashiCorp, and growing adoption of our products across their journey. You will be reporting to the EMEA Theater Leader for Customer Lifecycle Management.
- Lead all aspects of a team of TAMs, providing leadership, mentorship, and direction.
- Lead team performance, set clear goals, and foster a culture of excellence and continuous improvement.
- Understand the HashiCorp customer journey and lead the continued execution and development of our customer-facing motions with the goal of driving customer satisfaction, consumption of license and acquiring outstanding renewal rates.
- Build and maintain positive relationships with key customer partners, account team leadership, and internal collaborators and leaders, managing risks and opportunities related to product adoption, renewal, and expansion.
- Work closely with the Value Engineering and Product Management teams to translate customer needs into technical solutions and contribute to new product requirements.
- Drive strategic opportunities across the entire customer journey.
- At least 4+ years of management experience in technical account management, solution architecture, sales engineering, or related fields.
- Strong business management fundamentals and experience in a Professional Services or Software Startup company.
- Demonstrated leadership in running technical teams with a focus on getting results and team development.
- People leadership and a recognized leader in the organizations where you previously worked.
- Demonstrated experience leading strategic customer accounts and large projects.
- Deep knowledge in cloud infrastructure, DevOps practices, and HashiCorp products.
- Outstanding communication skills with the ability to lead stakeholder relationships effectively.
- Certifications in HashiCorp Secure Products, Cloud providers (AWS/Azure/GCP), and container orchestration (CKA) are highly desirable.
- B.S. degree in an engineering or similar program from an accredited college/university (or equivalent experience) preferred.
- Ability to travel up to 25%.
HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
At HashiCorp, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world.
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to benefits@hashicorp.com.
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