Customer Support Specialist

hace 2 semanas

Valencia, España theHRchapter A tiempo completo

🚀 Our client, a fast-growing European company specialized in customer experience outsourcing for digital brands, is looking for a Customer Support Specialist (Dutch-speaking) to join their team on-site in Valencia, Spain.They partner with fast-paced e-commerce and digital companies, offering top-tier support that reflects each brand's tone, values, and user expectations. With a strong focus on culture and talent, they are redefining customer service from a people-first perspective.You will join a dynamic, international, and remote-first team that cares deeply about customer happiness.About your functions and responsibilitiesAs a Customer Support Specialist, you will: Respond to customer inquiries in Dutch and English, offering helpful and timely support via chat and email. Deliver personalized service that matches each client's brand voice and quality standards. Troubleshoot issues, escalate when needed, and follow up on complex cases. Collaborate with internal teams to share insights and improve processes. Help build a loyal customer base by offering a seamless and human customer experience. What do you need to be successful? Fluency in Dutch and English (both written and spoken). Previous experience in customer support, e-commerce, or digital services is preferred. Excellent written communication, empathy, and problem-solving skills. A proactive and flexible mindset—you enjoy helping people and taking ownership. Comfortable working fully remotely and using digital communication tools. What you can expect from us? 📍 On-site position based in Valencia, Spain. 🧠 Be part of a fast-paced, international environment with room for career growth. 🤝 A team culture that values collaboration, fun, and customer excellence. 💼 Full-time contract with competitive compensation and local benefits. Our Core values at TheHRchapter✔️ Transparency: We believe in clear and human recruitment processes. You’ll always receive feedback. ✔️ Candidate experience: Balanced automation and personalized care. Reach out whenever you need us. ✔️ Talent-first approach: We connect companies with driven professionals aligned with their mission and culture. ✔️ Diversity & inclusion: We advocate for inclusion and respect, always.

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