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Contract Type: Full-TimeLocation: Valencia, SpainKey Responsibilities Engage with customers through multiple communication channels including phone, email, chat, and social media Demonstrate outstanding communication abilities, such as active listening and empathy, to tailor each customer interaction Provide clear guidance to customers, helping them find the best solutions while ensuring a positive and memorable experience Recognize customer concerns and relay relevant feedback internally to support process enhancements or development Collaborate effectively with team members while also being capable of working independently Contribute to high customer satisfaction and loyalty by delivering an excellent overall service experience Skills and Qualifications Native or near-native fluency in Dutch (C1 level), both spoken and written Proficient in English, with a minimum of B2 level competency Prior experience in hospitality or other customer-facing environments is preferred Strong interpersonal and problem-solving skills Ability to stay organized and efficient in a dynamic work setting Comfortable using digital tools and communication platforms Benefits Opportunity to work in an international, multicultural environment Professional training and development programs provided Career growth potential within a well-established organization Supportive team atmosphere and positive work culture Competitive salary and benefits package How to Apply for the Dutch-Speaking Customer Support Specialist Role & Our Commitment to Inclusion We encourage applications from qualified individuals of all cultural backgrounds, identities, and abilities. To apply, submit your CV outlining relevant experience and achievements. A cover letter is optional but provides an opportunity to showcase your motivation and unique strengths for the Customer Support Specialist position. Our company values a diverse and equitable workplace where everyone’s input is respected. We are committed to fostering inclusion and supporting your ongoing growth, well-being, and success as part of our multicultural team.
