Head of Operations

hace 1 semana


Palma, España Wings Handling Palma S.L. A tiempo completo

The Head of Operations plays a pivotal role in overseeing and managing all ground handling activities of the company at the airport.

This position requires strong leadership, exceptional organizational skills, and a comprehensive understanding of airport operations and ground handling procedures.

Responsibilities
  • You oversee all ground handling operations including baggage handling, aircraft loading and unloading, OPS control and flight OPS assistance to ensure efficient and timely service delivery.
  • You develop and implement operational strategies to optimize performance, minimize delays, and enhance customer satisfaction.
  • You lead a team of ground handling personnel, providing guidance and support to ensure high standards of performance and adherence to safety protocols.
  • By setting clear objectives and conducting performance evaluations, you drive continuous improvement within the team.
  • You identify opportunities for improvement and cost reduction through data analysis, performance monitoring, and feedback from stakeholders.
  • You ensure maintenance of Regulatory and Industrial Standards and Duties.
Contact

Team Recruitment & Talent Acquisition
Wings Handling Palma S.L.
E-mail address for inquiries LinkedIn

Qualifications
  • You have a proven track record in OPS Management positions and have gained previous experience in the management of peak operations.
  • You possess very good English language skills in writing and speaking and are fluent in Spanish.
  • Advanced skills in MS Office, databases, IATA standards, A-CDM, and other branch systems are necessary.
  • You know the specifics of the local industry (seasonality, etc.) and are able to continuously adapt the operating model to the current time of the year.
  • You are keen to challenge and change the status quo within the company.
  • Your ability to lead and motivate teams as well as your ability to discuss, negotiate, and present ideas based on tangible data complete your profile.
  • Be empowered You keep your calm, even in stressful situations and never lose your composure.
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