Genesys Cloud Consultant
hace 3 semanas
Department: Delivery
Employment Type: Full Time
Location: Madrid
Reporting To: Jesus Buera Baranguan
Description
Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. As Sabio, we love what we do. We love to learn, we love to experiment, and we love to build the best products, delivering the customer experience we can using the best tools we can find and build. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.
We are currently looking for a passionate and enthusiastic Genesys Cloud Consultant to join our team. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key Responsibilities
The candidate will be integrated into a high skilled team that deploys and maintains Genesys IVR’s, reporting, and multi-channel solutions, as well as Call Recording, Workforce Management Solutions, and CRM systems from other leading software manufacturers.
The Job:
- Work with the team to design and build Genesys automate service, reporting, and multi-channel solutions.
- Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
Skills Knowledge and Expertise
- Education: bachelor's degree in information technology, telecom, math, or a related major.
- 2+ Years’ experience with Genesys PureCloud product.
- Experience as a voice network engineer designing and deploying contact center solutions.
- Ability to reverse engineer existing solutions to construct new platforms based on Genesys technology.
- Ability to translate customer requirements into sound designs and efficient implementations.
- Good communication skills.
- Analytical, organisational and problem-solving skills.
- A good level of written and spoken English.
- Integration with Customer Information Systems using web services, REST APIs.
Benefits
This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health
- Plus many more (Benefits are dependent on your base location.)
The Small Print:
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
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