Senior Security Solution Consultant

hace 3 meses

Madrid, España Genesys A tiempo completo

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Team: The Genesys Global Security, Privacy & Compliance COE (Centre of Excellence) team is made up of Security/Privacy/Compliance experts with the skills to provide expert services in support of all key stakeholders (Genesys Sales, Presales, Customers, Partners, Prospects, external consultants etc.). The team is the single point of contact for all security, privacy & compliance related filed engagements. The team sits within the Genesys Cloud business unit.

Role and Responsibilities:

- Support our sales account team for security, privacy & compliance discussions, explain security, privacy and compliance policies, controls and processes for Genesys solutions.
- You will be expected to join calls/meetings with our prospects, customers, and partners to present and demo our security & compliance approach.
- You will own product security/privacy/compliance questions, consulting engagements for our prospects, customers, and partners within your area of specialization.
- Contribute towards security audits/assessments; collaborate will other global & regional teams for timely completion of these requests.
- Support our global Compliance teams (Privacy office, Security Office, legal) for applicable external and customer audits.
- You will own planning, completion, and follow-ups of quarterly security & privacy reviews with our regulated customers (e.g., Financial Services, Public Sector).
- You will be proactively reviewing applicable security/privacy upcoming regulations and advise internal team on the possible impact and opportunities.
- You will work to enable our Sales and Presales teams, and crucially also our Partners, ensuring a solid foundation of security understanding is established and that they have the skills needed to be successful.
- Assist global COE team by owning other global security, privacy & compliance engagements as/if required.
- Our team DNA is innovation; every team member is also required to contribute to ongoing internal team global projects which are key to our scalability and success. (For example, creation of vertical, country, or regional compliances, documentations, presentations, demos, and best practices)

This role offers:

- Working in a high-energy, dynamic & expert team with a set up that provides every opportunity to thrive.
- Onboarding program during which you will share the experience with and learn alongside other newcomers. You will be fully equipped to achieve a long and successful career with Genesys.
- Close co-working with Enterprise Sales teams in strategic Accounts to drive Cloud Acceleration
- A high trust working environment, empowering you to work independently and be self-motivated to create lasting internal and customer relationships.
- Working across a culturally diverse and fascinating team.
- Travel to customer and business meeting sites across EMEA region as/if required. Around 20 to 30% of the travel is expected.
- Role can be office based or fully remote.

The minimum you need to succeed:

- Show Empathy, Passion, Energy and a Willingness to go above and beyond.
- Bachelor’s Degree within Cyber Security or related certifications such as CISSP, CISM, AWS Certified Security Speciality or similar recent professional experience.
- Professional proven security, privacy, or compliance experience for solutions within public cloud (Amazon Web Services or Microsoft Azure Cloud or Google Cloud).
- Strong background or past/current hand-on experience within DevSecOps.
- Professional experience handling/supporting risk management/audits/attestations/compliances

) for cloud solutions.
- AI experience/knowledge within digital customer experience solutions.
- Excellent presentation/consulting skills.
- Be a Team Player; be adaptable, able to multi-task, and be ready to travel.
- Ability to work independently with little guidance and be detail-oriented.
- Flexible and adaptable to all work environments.
- Work in-line with team and company standards.
- Goal-oriented and have the self-discipline to complete all work tasks on time.
- Ability to prese

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