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Account Manager
hace 4 semanas
What we offer:
- Career Development
- Competitive Compensation And Benefits
- Pay Transparency
- Global Opportunities
Tasks and Qualifications:
Tasks:
- Collecting relevant data about customer processes to create opportunities and added value for the customer.
- Building a long-term relationship with the customer where we convert a customer-supplier relationship into a partnership.
- Making quotations for minor repairs or smaller expansions or unplanned topics such as training/consultancy.
- Taking the lead in situations where 3rd parties are involved and coordination from Dematic is required.
- Checking the customer's 'Open issue list' and ensuring proper transfer to customer service.
- Communication about lessons learned and new opportunities on the market.
- Informing the Customer Service department about the processes and pain points in the current market.
- Monitor NPS (client satisfaction).
Qualifications:
- Excellent communicator.
- Degree in engineering.
- Strong negotiator: contracts, terms & conditions, quotations.
- Experience in escalation management.
- Experience in customer relationship management.
- Experience within the intralogistics market is a big plus.
- Fluent in English and Spanish.
We offer:
- An open culture with colleagues who are passionate about technology.
- An organization in which there is room for initiative and consultation.
- Training and courses that contribute to your personal development.
- The opportunity to broaden your horizons, literally and figuratively
- A competitive salary + bonus.
