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German-speaking Client Support Advisor
hace 3 meses
Description
Workster partners with a major player in international outsourcing to reinforce their Barcelona Team with German speakers. We are looking for Client Support Advisors with excellent German and English to handle customer inquiries (order queries and technical support) for household appliances.Your RoleSolving Customer Inquiries by phone and email regarding our productsClarifying any concerns of issues regarding ordersTechnical support in case of malfunctions of any of our appliancesRepresenting the brand in a professional and polite mannerEnsuring customer satisfaction through maximum efficiency and workload
Requirements
RequirementsC1 / Native level of GermanExcellent English (B2-C1)Experience in Customer Service is an advantageBe based in the wider Barcelona areaAnalytical skills to identify customer needs.
Offer
The OfferTraining: 6 days of training from 9 AM to 6 PM.Contract: Permanent, 39 or 30 hours per week.Great work Schedule: Monday to Friday. – 39hs: 9AM-6PM / 30hs: 11AM-5PM.Work Mode: Hybrid training and work arrangement.Free gym for employees.Terrace with views of Barcelona.Opportunities for real growth within the company.Free language classes for all employees.Employee experience program with weekly activities.Special discounts on private health insurance, technology, etc.
