German-speaking Tech Support Advisor

hace 1 mes

Barcelona, España German-World.com, Inc A tiempo completo
German-speaking Tech Support Advisor (Service Desk)

Workster partners with a major player in international outsourcing to reinforce their Barcelona Team with German speakers. We are looking for Technical Support Advisors for a Service Desk role.

Your Role

  • Provide 1st level support to the client workers
  • Handling of IT requests or issues via phone, mail and chat or via self-service portal
  • Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests
  • To be accessible and provide a first resolution rate by using internal knowledge databases.
  • Cooperate with client’s 2nd level service organizations and external service providers
  • Provide support to client’s employees in the operation of user systems and peripheral devices

Your Qualifications

  • C1 or above German skills
  • Very good English language skills
  • Experience in 1st – or 2nd level IT support, ideally in larger environments, is an advantage
  • Good IT knowledge, especially of Windows 10, Office 365 and MS Teams
  • Good knowledge in troubleshooting hardware and software
  • Analytical approach to complex issues
  • Experience in ITSM ticket systems (ideally in ServiceNow)
  • Knowledge of processes according to ITIL V4 good to have
  • High customer and service orientation
  • High sense of responsibility
  • Reliable and systematic way of working
  • Willingness to learn and develop technical and soft skills
  • Willingness to work shifts
  • High motivation and willingness to work in a global team

The Offer

  • Excellent base salary and benefits
  • Relocation bonus as well as seniority bonuses after 6 and 12 months
  • Opportunity to work in a multicultural team
  • Vibrant and sunny working location in one of the coolest cities in the world
  • Growth progression opportunities
  • Three shift patterns – 6h-14h, 8h-17h and 11h-19h
Apply & Shine

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Let's Connect

Congratulations We'd love to get to know you better. If your profile matches our openings you can expect a contact from us within 48h to explore your experiences and aspirations.

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