Alibaba()-Customer Service-Spain

hace 4 días


Cabanillas del Campo, Guadalajara, España Cainiao A tiempo completo

Cainiao is moving full speed ahead in the global overseas warehouse market and is recruiting excellent talents with overseas warehouse experience.

Tasks

Job Responsibilities:

  • Responsible for handling customer inquiries on the platform, and solving customer problems in a timely and efficient manner, including cargo tracking in transit, order management, processing of abnormal orders at the end of the mile, compensation related matters, etc.;
  • Responsible for the platform's consultation and complaint work order processing and tracking and closure;
  • Track the abnormal orders on the shelves and out of the warehouse and the abnormal feedback from the overseas warehouse, and track them until they are closed.
  • Report major abnormal complaints and other difficult problems to the leader in a timely manner and seek solutions together;
  • Analyze and summarize the problems that affect customer satisfaction and put forward reasonable suggestions for continuous exploration of user experience.
Requirements

Job quality requirements:

  • Experience in e-commerce/logistics industry is preferred;
  • Language requirements Spanish and Chinese, such as English is better;
  • Cheerful personality, quick thinking, strong internal and external communication skills, with certain problem finding and analysis skills;
  • Strong sense of responsibility, strong communication skills, certain ability to work under pressure and strong sense of service
Benefits
We offer market-competitive salaries, a culturally diverse team, high-growth businesses, and a mature and stable platform. We believe that these offerings make us a fantastic choice for anyone seeking a dynamic and fulfilling career.
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