Sales & Customer Service Profess

hace 2 semanas

San Agustín del Guadalix, Madrid, España Schaeffler A tiempo completo

Schaeffler es una empresa tecnológica global dinámica, y su éxito es el resultado de su emprendimiento y su larga historia de titularidad privada. ¿Le parece interesante? Como socio de los principales fabricantes de automóviles, así como de los actores clave en los sectores aeroespacial e industrial, le ofrecemos numerosas oportunidades de desarrollo.

Competencias

Skill SL: Care for your customers

Skill SL: Handle costing and pricing

Skill SL: Know your products and their applications

Skill SL: Know your Sales processes and tools

Skill SL: Negotiate and make the sale

Skill AS: Organize and document

Skill AS: Provide support and service to your stakeholders

Skill AS: Represent and know how to correspond

Skill CO: Communicate consistently

Strong communication skills; experience in dealing with customers and suppliers

Independent and structured work

Ability to work in a team

Motivation to work together in an intercultural team

Customer orientation and process oriented work

Problem solving oriented and detail-attentive

Responsabilidades clave

Preparation, recording and processing of customer orders from receipt to delivery/invoicing.

Orders adaption according to internal/external inputs.

Creation/ dispatch of order confirmations and other delivery-related documents.

Arrange on time orders release complying with credit limitations, critical items allocations, customer delivery instructions and warehouse capacity.

Create pro-forma invoices for prepayment processing if needed.

Manage customer inquiries and specific requirements in cooperation with relevant interfaces. Customer first support in regard to order-related information (e.g. order & delivery status, TECWEB issues, wrong order entry, etc.).

Monitoring of open and overdue order items in regard to availability, scheduling, material status and new exchange part control.

Creation and dispatch of customer-specific backorder lists. Entry and maintenance of customer-relevant data/transactions (e.g. contacts) in the CRM tool.

Efficient cooperation with all relevant deparment.

Cualificaciones

Successfully completed business education

Professional experience in Customer Service, preferably in the automotive aftermarket

Business-fluent English speaking and writing skills

Very good knowledge of MS Office and SAP R/3

Como empresa global con empleados en todo el mundo, es importante para nosotros tratarnos con respeto y valorar todas las ideas y perspectivas. Al apreciar nuestras diferencias, inspiramos la creatividad e impulsamos la innovación. De esta forma, contribuimos a la creación de valor sostenible para nuestros grupos de interés y la sociedad en su conjunto. Juntos, avanzamos en cómo se mueve el mundo.

Le esperan tareas emocionantes y oportunidades de desarrollo excepcionales, porque queremos influir en el futuro a través de la innovación. Estamos deseando recibir su solicitud.

Su contacto

Schaeffler AAM Spain S.L.

María José Rueda Leiro

Palabras clave: Con experiencia; Otros; A tiempo completo; Indefinido; Gestión de Ventas; Gestión de la Cadena de Suministro

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