Foam Sales Support

hace 1 semana

San Fernando de Henares, Madrid, España Viking S.A. A tiempo completo

Mar 3, 2023- Sales - IbéricaViking EMEA is active in the sale and distribution of firefighting products and systems in Europe, the Middle East and North Africa.

Viking EMEA employs approximately 200 people and has distribution centers in Luxembourg (headquarters), Germany, Sweden, UK, Italy, Spain and Turkey.

Several local offices in Poland, Romania and Balkans, the Netherlands, and Dubai complete the network of our presence in the EMEA region.


Due to continued growth and market development we are searching for a Foam Sales Support to promote our Viking EMEA Foam systems product line.

You will work closely with the Regional Foam Leaders and the local sales and operations teams.

In this varied and challenging role, you will contribute to sales growth through customer interaction and exploiting cross-selling opportunities.

You provide our clients with excellent support and assistance over the phone and by managing quotes and orders efficiently up to the delivery of materials.


You will need to build strong relationships with our local sales and operations teams throughout Viking EMEA while being located in one of our offices in UK, Spain, Italy, Sweden, the Netherlands.


The main responsibilities for this position are:

Quote, support and sales order processing:

  • RFQ / specification review
  • Basic calculations according to foam standards
  • Create bill of materials and quotation packages
  • Raise quote
- and sales order requests within defined service levels

  • Liaise with product management and manufacturing teams to understand standard costs for all nonstandard offerings and provide sales with information
  • Quotation follow up within the defined customer service/sales threshold, provide feedback in Salesforce
  • Work within SAP for quotation and order processing
  • Work with PowerBi for quotation follow up
  • Collect valuable information about business drivers to measure quote conversion
  • Liaise with credit department for payment conditions
  • Provide all requested documentation and information to customers
  • Liaise with replenishment, warehouse, purchasing teams or suppliers about leadtimes and logistics services
  • Inform warehouse and/or shipping team if any special instruction is requested

Sales Support:

  • Build sustainable relationship with the customers via a trustful and professional communication
  • Assist customers about our foam systems and services
  • Contribute to sales and margin optimization by interacting with the sales management team
  • Suggest improvement in our services in case of complex or out of standard situations
  • Support credit department on customer payments
  • Contribute to dispute resolution and liaise with relevant departments
  • Back up for the regional foam lead (RFL)
The Viking EMEA Foam Sales Support will report to the EMEA Foam Leader. The position may require travel across EMEA region.

Qualifications:

  • You have proven experience in foam system sales processes
  • You have understanding of the jargon within the contracting business
  • You have excellent administrative skills and having some knowledge about international import/export trades would be an advantage
  • You have a good knowledge and experience with IT tools (Office suite)
  • You are ERP knowledgeable (SAP knowledge is an advantage)
  • You have an excellent command of English + a local language, but more language skills e.g. German, Dutch are a strong advantage

Personal characteristics:

  • You can communicate, interact and adapt to all levels in the organization through various channels and methods
  • You are able to build strong relationships and networks through trust and integrity
  • You are a selfstarter, well organized, able to prioritize and you get things done
  • You are a listener and able to influence, motivate and convince when needed
  • You are result oriented and have a strong sense of commitment to deliver
  • You have strong verbal and written communication skills and you are a good team player
  • You enjoy the challenges of a busy office environment; you are a multitasker and have the ability to adapt quickly to changes

Our offer:

We will provide you an interesting and challenging position in an international environment. We offer you internal training to develop you into an expert for Viking EMEA. Viking offers a competitive package.

Contact information:

Learn how we collect, use and share your personal data in our General Data Protection Regulation policy

Address:
Calle Picos de Europa 4A

  • San Fernando de Henares
  • E28830 Madrid
  • Spain

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