It Operation Service Lead
hace 6 días
IT Operation Service Lead page is loaded IT Operation Service Lead Apply locations Slovakia, Bratislava Malaysia, Shah Alam Kl Czechia, Prague (Praha) India, Bangalore Spain, San Fernando De Henares time type Full time posted on Posted 30+ Days Ago job requisition id R Dormer Pramet is looking for an IT Operation Service Lead .
This position can be located anywhere in Czech Republic, Poland, Slovakia, Spain, Malaysia or IndiaDormer Pramet is a global manufacturer and supplier of tools for the metal cutting industry, and we have a truly international presence with four production units and sales offices in 20 countries.
Our skills and products solve engineering challenges across many industry sectors – including maintenance and repair operations, as well as general engineering through to heavy machining, railway and airframe assembly.
Customer Focus, Innovation, Fair Play and Passion to Win are our values that build the foundation of our brand and company.
At Dormer Pramet , our purpose is to build on the company's heritage and success to innovate our way into the future.
By keeping along-termfocus in everything we do, we can support our ambitions to grow manufacturing and prosperity for all. This brings jobs, with opportunities for both growth and security. It is what we care for, and what makes us go that extra mileWe share our deep knowledge and experience to build great relationships, not just with industry partners, but with employees and the community.
We focus on improving the environment we work in and believe that everyone should feel empowered to deliver success. In return, we promise a rewarding career with flexible working options, excellent opportunities for development and progression .Does this seem like something you want to be a part of ?
JOB SUMMARY At Dormer Pramet IT is positioned as a trusted technology partner and efficient service provider to the business.
The IT Operation Service Lead plays a pivotal role in completing the IT service cycle.This position is integral in overseeing product performance, enhancing product quality, and ensuring the proper development and adherence to service governance.
This Role is part of IT Management Team .In return Dormer Pramet offers an opportunity for you to grow and develop your skills and knowledge with one of the world's leading engineering groups.
MAIN RESPONCIBILITIES Develop a service catalogue at the divisional level by collaborating closely with stakeholders.Establish a global service model aligned with stakeholders across the organization, ensuring efficient management and registration of new service offerings.
Implement robust processes and tools facilitating service provisioning for the business.Generate service reports by monitoring all products used within the division.
Collaborate with stakeholders to ensure efficient handling of tickets.
Work closely with stakeholders to enhance service performance.
Conduct analysis on service performance, providing constructive feedback and advice to service owners for improvement.
Monitor service costs in collaboration with the business controller and relevant stakeholders.
Ensure seamless transfer of deliverables to the corresponding service team.
Develop a knowledge base and repository for IT assets.
Integrate IT operational service considerations into estimations for new initiatives.
Offer support and guidance to product/system owners on service level agreements.
Communicate effectively with stakeholders regarding system performance.
PROFILE D egree in a relevant field and previous experience as a IT Operations Service Lead would be an advantage.
Possess strong business acumen with a customer-centric approach.10+ years of experience in IT, encompassing IT solution maintenance, support, service delivery, and product management.
Proficient in agile methodologies with a strong execution capability.
Fluent in English .
Excellent communication skills.
Familiarity with ITIL is advantageous .
HOW TO APPLY Please submit all applications in English.
Interested in the challenge? Please click the 'apply now' button below or call us and talk to us to find out more.
For further information visit our website, Job ID R About UsDormer Pramet is a leading global manufacturer and supplier of tools to the metal cutting industry, with offices in 22 countries worldwide.
We are committed to providing our customers with reliability.This is driven by a well-earned reputation for providing consistently high quality products and customer-driven support services, and also through the commitment of our employees.
Our shared passion for building long-term partnerships based on trust and transparency delivers the collective pride which comes from putting customers at the centre of everything we do.
#J-18808-Ljbffr-
IT Operation Service Lead
hace 7 días
San Fernando de Henares, Madrid, España Sandvik A tiempo completoDormer Pramet is searching for an IT Operation Service Lead .This role can be based in Czech Republic, Poland, Slovakia, Spain, Malaysia or India.Dormer Pramet is a global company that produces tools for the metal cutting industry, with a strong international presence. Our products address engineering challenges in various sectors like maintenance, heavy...
-
It service management
hace 3 semanas
San Sebastián de los Reyes, Madrid, España Daimler Trucks North America Llc A tiempo completoJob Description - IT Service Management (MER00035 N9)DescriptionThis position will support Service Management activities as a cross function for our Business Unit as follows:Identify and implementservice improvementsDevelopment and maintenance of the followingservice documentationtogether with the team§Quality Assurance plan§Service Measurement...
-
It service management
hace 1 mes
San Sebastián de los Reyes, Madrid, España Daimler Trucks North America Llc A tiempo completoJob Description - IT Service Management (MER00035 N9)DescriptionThis position will support Service Management activities as a cross function for our Business Unit as follows:Identify and implementservice improvementsDevelopment and maintenance of the followingservice documentationtogether with the team§Quality Assurance plan§Service Measurement...
-
Brokerage Team Leader
hace 6 días
San Fernando de Henares, Madrid, España UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
IT Systems Engineer
hace 7 días
San Fernando de Henares, Madrid, España Kardex A tiempo completoUnsere SucheThe primary responsibilities for this position will be to implement, deliver and support IT Infrastructure Services.Ihre AufgabenPrimary Responsibilities: Delivery of Standard IT Infrastructure Services Level 2 IT Infrastructure support and administration Participate in IT solution design & implementation activities including consultation,...
-
IT SAP Competence Center Manager
hace 7 días
San Fernando de Henares, Madrid, España Sandvik A tiempo completoDormer Pramet is seeking an IT SAP Competence Center Manager. This role may be located in Czech Republic, Poland, Slovakia, Spain, Malaysia, or India. Dormer Pramet is a well-known global manufacturer and supplier of tools for the metal cutting industry, with a strong international presence encompassing four production units and sales offices in 20...
-
San Fernando de Henares, Madrid, España Sandvik A tiempo completoDormer Pramet is searching for an experienced professional to join the team as an IT Infrastructure and Security Architecture Manager. This role is open to candidates from various locations including Czech Republic, Poland, Slovakia, Spain, Malaysia, or India. Dormer Pramet, a global leader in metal cutting tools, operates across 20 countries, providing...
-
Departamento It/ Support Analyst
hace 7 días
San Fernando de Henares, Madrid, España Adecco A tiempo completoDepartamento IT/ Support Analyst¿Tienes experiência realizando soporte técnico/a en empresas? ¿Tienes nível de inglés alto? No pierdas esta oportunidadEmpresa ubicada en san fernando de HenaresSalario: 2.178,06 €/bruto mensual + tickets restaurant (7€/día) + home office 2 días a la semanaDuración del contrato: 6 mesesTareas: Será la persona de...
-
IT Architect – CRM
hace 6 días
San Fernando de Henares, Madrid, España Sandvik A tiempo completoThe roleof the IT Architect - CRM is pivotal in ensuring alignment between the CRM solution and business needs. This role encompasses establishing and executing a roadmap for the CRM product to meet the evolving requirements of the business.In return Dormer Pramet offers an opportunity for you to grow and develop your skills and knowledge with one of the...
-
Brokerage Team Leader
hace 7 días
San Fernando de Henares, Madrid, España United Parcel Service Of America A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Customer Service Engineer
hace 6 días
San Fernando de Henares, Madrid, España Siemens Gamesa Renewable Energy A tiempo completoIt takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.Customer Service Engineer, soporte técnico a clientes dentro del dpto de Postventa para los equipos suministrados por la fábricaSiemens Gamesa has a vision for...
-
Customer Service Engineer
hace 7 días
San Fernando de Henares, Madrid, España Siemens Gamesa Renewable Energy A tiempo completoIt takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team.Customer Service Engineer, soporte técnico a clientes dentro del dpto de Postventa para los equipos suministrados por la fábricaSiemens Gamesa has a vision for...
-
Wms Sw Engineer
hace 6 días
San Fernando de Henares, Madrid, España United Parcel Service Of America A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Brokerage Adm
hace 7 días
San Fernando de Henares, Madrid, España UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Air Traffic Ops
hace 6 días
San Fernando de Henares, Madrid, España UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Brokerage Adm
hace 7 días
San Fernando de Henares, Madrid, España UNITED PARCEL SERVICE A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Account Executive
hace 6 días
San Fernando de Henares, Madrid, España United Parcel Service Of America A tiempo completoAccount Executive – Freight Forwarding San Fernando de Henares San Fernando de Henares, Community of Madrid, ES Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...
-
Account Executive – Freight Forwarding
hace 7 días
San Fernando de Henares, Madrid, España United Parcel Service Of America A tiempo completoExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
San Fernando de Henares, Madrid, España Siemens Gamesa A tiempo completoIt takes the brightest minds to be a technology leader. It takes imagination to create green energy for the generations to come. At Siemens Gamesa we make real what matters, join our global team. Coordinates and supervises Engineering activities for Components, leads and advises a team of qualified professionals and technicians and ensures adherence to...
-
IT Helpdesk Support
hace 7 días
San Fernando de Henares, Madrid, España Syneron Candela S.A. A tiempo completoOverview:General Responsibilities: Assist staff with the installation, configuration and ongoing usability of systems Supports computers, mobile devices, peripheral equipment and software. Monitors helpdesk requests and provide both first and second level support. Manages helpdesk to make sure users are getting assistance in timely manner. Collaborating with...
