Client Advisor
hace 3 semanas
We are currently looking for Client Advisors for our three stores in Madrid: Serrano, Castellana and Galería Canalejas.
As a Client Advisor, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise.You will strive to discover your Clients and their every need, and to guide them across the Brand. You will proactively reach out to your Clients in order to achieve individual and team goals.
Job responsibilities
Drive and achieve individual and team objectives and be accountable for sales resultsWelcome every Client and provide the best Client experience.Advise Clients across the Brand and all product categories.Engage with Clients to develop long-term relationships, leveraging different clienteling tools, in order to foster Brand loyalty.Perform as a team-player, participate in all activities contributing to the overall objectives of the store. Learn and master Brand and product knowledgeRespect Louis Vuitton Brand standards in terms of grooming and behaviorFollow the company's policies and procedures
Profile
EXPECTED ATTITUDES & SKILLS Curiosity Empathy Agility (retail is a fast-paced environment, we need people who manage well unforeseen situations with our client's). Commercial Mindset Passion for the brand Professional Attitude Responsibility & Ownership Flexibility & Availability afternoons and weekends REQUIRED EXPERIENCE Proficient Spanish and English, any other language is a plus. A previous background in retail or hospitality and luxury is not mandatory but will be positively considered. Professional Superior studies in sales & marketing and/or tourism are valued but not a requirement.
Additional information
Louis Vuitton respects and promotes equal opportunities. We celebrate and embrace the uniqueness of each individual and are committed to creating an inclusive work environment.
Reference LVM25302
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