Client Advisor

hace 2 meses

Madrid, Madrid, España Bottega Veneta España, SL A tiempo completo

About the Role

We are seeking a highly skilled Client Advisor who will report to the Store Manager as part of our dynamic team in Madrid. As a Client Advisor, you will be responsible for providing exceptional customer service and meeting sales targets in alignment with company standards.

Your Key Responsibilities

  • Finalize sales targets achievements in line with company strategy and maximize business potential of the stores.
  • Contribute to building a strong team by sharing information and best practices.
  • Collect and update customer information to ensure efficient use of CRM and Client Book.
  • Uphold respect of company standards and procedures.
  • Keep stock information updated and follow store-to-store transfer request procedures.
  • Cultivate customer relationships and deliver excellence in customer service in alignment with company standards.

About You

  • Excellent customer and service attitude, with high flexibility to adapt to various types of customers.
  • Sales experience preferably in fashion and luxury contexts.
  • Excellent communication and empathic skills.
  • Commercial results orientation.
  • Good team player.
  • Multitasking and flexible.
  • Capacity to work in a fast-moving, dynamic, and stressing environment.
  • Fluent in Spanish, English, and Chinese.

Why Work with Us?

This is a fantastic opportunity to join the Kering adventure and contribute to the development of the business as part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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