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German-speaking IT Service Desk Agent to sunny Barcelona
hace 4 meses
In dieser dynamischen Rolle wirst du mit Kunden über eingehende und ausgehende Anrufe und/oder das Internet interagieren. Diese Position ist vor Ort in unserer wunderschön renovierten Einrichtung in Barcelona und bietet Serviceunterstützung und Lösung von routinemäßigen Problemen bezüglich der Produkte und/oder Dienstleistungen unserer Kunden.
Gestalte deine Karriere neu
Suchst du nach einer beruflichen Veränderung in einem zukunftsorientierten globalen Unternehmen? Werde Teil unseres preisgekrönten Unternehmens, das von Menschen aus über 70 Ländern angetrieben wird, in dem ALLE Mitglieder zum Erfolg und Wohlbefinden aller beitragen und sich gegenseitig unterstützen, stolz vereint als unsere "Game-Changer". Wir werden Jahr für Jahr mit Auszeichnungen wie "Beste Arbeitsplätze der Welt", "Beste Unternehmen für Karrierewachstum" und "Beste Unternehmenskultur" ausgezeichnet.
Wir suchen deutschsprachige IT-Service-Desk-Mitarbeiter (vor Ort), die unserem Team von Game-Changern beitreten möchten, die mit Kunden von Top-Marken aus den Bereichen Technologie, Finanzen, Reisen, Mode, Gesundheitswesen oder anderen führenden Branchen in Kontakt treten könnten.
Was du in dieser Rolle tun wirst:
Als IT-Service-Desk-Mitarbeiter in unserem Team hast du die folgenden Aufgaben:
- Erste Unterstützung für die Mitarbeiter des Kunden bereitstellen
- Bearbeitung von IT-Anfragen oder -Problemen per Telefon, E-Mail und Chat oder über das Self-Service-Portal
- Durchführung von Ursachenanalyse und Fehlerbehebung per Telefon und/oder Remotezugriff sowie Überwachung von IT-Anfragen und -Problemen im ITSM-Service-Management-System des Kunden, einschließlich deren Kategorisierung und Priorisierung von IT-Problemen und -Anfragen
- Zugänglich sein und eine Erstlösungsrate durch Nutzung interner Wissensdatenbanken bieten.
- Zusammenarbeit mit den Serviceorganisationen der 2. Ebene des Kunden und externen Dienstleistern
- Unterstützung der Mitarbeiter des Kunden beim Betrieb von Benutzersystemen und Peripheriegeräten
Dein Profil:
- Ein fortgeschrittenes oder zweisprachiges Niveau in Deutsch und ein fortgeschrittenes Niveau in Englisch
- Hohe Kunden- und Serviceorientierung sowie hohe Verantwortungsbereitschaft
- Gute IT-Kenntnisse, insbesondere in Windows 10, Office 365 und MS Teams sowie bei der Fehlerbehebung von Hardware und Software
- Erfahrung in ITSM-Ticketsystemen (idealerweise in ServiceNow)
- Erfahrung im 1st- oder 2nd-Level-IT-Support, idealerweise in größeren Umgebungen, ist wichtig
- Analytischer Ansatz bei komplexen Problemen
- Befolgen der Sicherheitsregeln des Unternehmens.
- Kenntnisse der Prozesse gemäß ITIL V4 sind von Vorteil
- Zuverlässige und systematische Arbeitsweise
Das Angebot:
- Vollzeit 39 Stunden/Woche unbefristeter Vertrag.
- Erstausbildung (erste 4 Wochen): Montag bis Freitag von 09:00 bis 18:00 Uhr
- Gehalt Euro brutto/Jahr + bis zu 2.000 Euro brutto/Jahr Bonus
- Zentrale Lage in Barcelona
- Bring-einen-Freund-(Empfehlungs-)Bonusmöglichkeiten
- Karriereentwicklungsprogramme, spezialisierte Kurse und Sprachkurse
Wenn du denkst, dass du nicht jede Anforderung erfüllst, ermutigen wir dich trotzdem, dich zu bewerben. Wir werden unser Bestes tun, um dich mit dem richtigen Job zu vermitteln, sei es dieser oder eine andere Rolle.
Multilingual Jobs Worldwide
Wir sind eine führende multinationale Personalagentur, die Unternehmen aus der ganzen Welt verbindet und Talente aus Deutschland, Frankreich, den Niederlanden, Belgien, Italien, Spanien und mehr vermittelt.
Multilingual Jobs Worldwide ist eine führende Sprachpersonalagentur in Europa, die die spannendsten Jobs mit mehrsprachigen Talenten verbindet. Wir haben Büros in Oslo, Tallinn, Malaga, Malta und Lissabon. Wir haben über 3000 Menschen geholfen, ihren Traumjob mit unseren über 300 Partnern in über 30 Ländern zu finden.
