Customer Service and Bookings Agent

hace 4 semanas


Barcelona, Barcelona, España Grupo Beso A tiempo completo
As a Customer Service and Bookings agent, your responsibilities will include:

  • Making reservations, entering them into our internal system, and modifying or canceling them as needed.
  • Responding to all inquiries received via email or phone, aiming for the best attention to detail possible.
  • Managing group requests by providing quotes and creating custom menus, as well as maintaining contact and followup with agencies, event organizers, or tour operators.
  • Communication with restaurants. Be the link between the client and the restaurants.
  • Implement sales strategies for MICE and private events

It's a plus to:

  • Have experience with Cover Manager/The Fork/Open table
  • Have experience with CRM
  • Have 12 years experience as front desk agents
  • Demostrable experience in tourism sector at least 1 year: restaurants, hotels, event planning agencies.
  • Languages

Office:
Barcelona, Pl. Catalunya

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