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Customer Service and Bookings Agent
hace 4 semanas
- Making reservations, entering them into our internal system, and modifying or canceling them as needed.
- Responding to all inquiries received via email or phone, aiming for the best attention to detail possible.
- Managing group requests by providing quotes and creating custom menus, as well as maintaining contact and followup with agencies, event organizers, or tour operators.
- Communication with restaurants. Be the link between the client and the restaurants.
- Implement sales strategies for MICE and private events
It's a plus to:
- Have experience with Cover Manager/The Fork/Open table
- Have experience with CRM
- Have 12 years experience as front desk agents
- Demostrable experience in tourism sector at least 1 year: restaurants, hotels, event planning agencies.
- Languages
Office:
Barcelona, Pl. Catalunya
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