Customer Service Agent

hace 3 semanas

Barcelona, Barcelona, España AXA Partners A tiempo completo

Are you looking for a job and do you speak native or fluent English? We offer you the opportunity to work in a multinational company.

We seek to incorporate agents to the International team of (Travel) Customer Service located in the city of Barcelona.

If you enjoy working in an international, teamwork and fast changing environment join the Travel Customer Service team.

Start Date: March

How will be your day by day with us?

The Travel Customer Service Specialist implements the necessary means for the service and coordinates the assistance operations, while offers the best solutions to our clients by mobilizing our networks and teams of experts.

The Travel Customer Service Specialist finds a focused solution on the client, with great digital orientation. The main tasks are:

  • To know in detail the different type of policies of our clients and apply the corresponding conditions in each case
  • Advice and orient customers towards an appropriate solution of their cases, offering a rapid and tailored customer care response to their problems, in line with the coverage guaranteed under the customers' policy
  • Dealing with different customer types with confidence irrespective of their status, culture or behaviour
  • Coordinate all necessary actions to resolve client's requests: handle international telephone calls and emails, register cases and document actions into our computer based system, organize appropriate action and ensure the closure of each file
  • Encourage close working liaison between operations & internal teams by: Giving clear case management plans, explaining client's situations to staff, clients and customers as required.
  • Advising on medical claims decisions when necessary actively adding to safe, cost effective service delivery
  • Encouraging excellent communications to all job interfaces
  • Ensuring that all protocols for the delivery of world class customer service are kept current, compliant with regulation and that they are adhered to.

#LI-SP

Your Profile

The Job is perfect for you if you have:

  • Ability to effectively communicate in english. A high level in spanish is desirable.
  • The sensitivity and empathy to deal with customers who may be distressed by their medical problems and/or those of their relatives.
  • Excellent customer service skills.
  • Willingness to take initiative and use judgement to solve problems and case work
  • Excellent organisational and time management skills
  • Ability to demonstrate a highly professional work ethic in line with core AXA values and AXA Leadership Framework behaviours
  • Flexibility
  • The ability to get things done / deliver results to agreed customer standards
  • Computer literate. (Including using Word and Excel)
  • Excellent keyboard/talking & typing skills
  • Pressure absorption, at times you will be under a great deal of pressure through seasonal workloads. You will need to be able to deal with situations calmly and still focus on delivering great service.
  • Team skills, you will need to work with several departments to ensure that you support the department in reaching its full potential, so it is essential that you are able to communicate efficiently with each department and demonstrate flexibility in this role.

The diversity & inclusion statement: AXA Partners is committed to diversity and inclusion, on an equal basis.Reforest'Action: Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract) (Learn more about the Reforest Program here)

About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

About the Entity

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

What We Offer

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

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