Customer Service and Bookings Agent

hace 3 semanas


Barcelona, Barcelona, España Oficinas Centrales A tiempo completo


As a Customer Service and Bookings agent, your responsibilities will include: - Making reservations, entering them into our internal system, and modifying or canceling them as needed.

- Responding to all inquiries received via email or phone, aiming for the best attention to detail possible.

- Managing group requests by providing quotes and creating custom menus, as well as maintaining contact and follow-up with agencies, event organizers, or tour operators.

- Communication with restaurants. Be the link between the client and the restaurants. -Implement sales strategies for MICE and private events. .

It's a plus to:

  • Have experience with Cover Manager/The Fork/Open table.
  • Have experience with CRM.
  • Have 12 years experience as front desk agents.
  • Demostrable experience in tourism sector at least 1 year: restaurants, hotels, event planning agencies
  • Languages Office:
Barcelona, Pl. Catalunya. . Requisitos. . - Essential language: Spanish – Native / English: Advanced. - Excellent communication skills both spoken and written. - Excellent organizational skills. - Flexibility and adaptability to changes. - Stress management. - Time management. - Proactive attitude. - Team player

Experiencia:
Se requiere

Idiomas:
Español – Avanzado. Inglés – Avanzado

Jornada:
Completa

Horario: 9-17h intensivo

Salario:
€ anual

Extras:
Bruto mensual.

Inicio:
Incorporación inmediata

Sobre Oficinas Centrales:
Oficinas centrales


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