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Customer Service and Bookings Agent
hace 3 meses
Empresas: Grupo Beso
As a Customer Service and Bookings agent, your duties will involve:
- Taking and managing reservations efficiently.
- Handling inquiries through email or phone with a keen eye for detail.
- Dealing with group requests, providing quotes and custom menus, and keeping in touch with agencies and event organizers.
- Acting as the communication bridge between clients and restaurants.
- Preferred qualifications:
- Experience with Cover Manager/The Fork/Open table
- CRM experience
- 1-2 years background as front desk agents
- Demonstrable tourism sector experience of at least 1 year in restaurants, hotels, or event planning agencies
- Office Languages:
Requirements:- Must be fluent in Spanish and have an Advanced level of English
- Outstanding verbal and written communication skills
- Strong organizational abilities
- Adaptability to changes
- Effective stress management
- Proficient time management
- Proactive approach
- Team player mindset