Operations And Customer Service Internship

hace 1 mes


Barcelona, Barcelona, España THE LABEL EDITION A tiempo completo

CUSTOMER SERVICE
Answer incoming requests from international premium customers through different channels (email, phone, website...)Handle customer complaints and difficulties and deliver accurate communication to customer.Collect and transfer customer's and sales information, KPIs and feedback to raise company's knowledge and understanding of their customer base. And raise customer's satisfaction and experience.Act as a liaison between eCommerce backend and warehouse.
OPERATIONS & LOGISTICS
Supervise daily logistics and warehousing and shipping operations ensuring accurate and on-time order fulfillment to our customers and partners.Inbound merchandise / merchandise receivingOutbound merchandise movement (B2B and B2C)
Spanish and English language skill is a must both written and spoken, French is a plus.Proactive, independent, responsible and self-motivated.Proficiency in Microsoft Excel and Power Point.Flexible and able to prioritize multiple initiatives/tasks with a strict focus on deadlines; strong sense of urgency.Strong technical and analytical experience.Understanding of luxury fashion.Excellent organizational skills and time management.Possess a customer-centric mindset.Strong problem-solving abilities.Barcelona based. Part time.

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