Technical Support Agent
hace 4 semanas
Withing's is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.
Combining the latest technology with Health matters, Withing designs manufactures, and distributes a range of products that empower people to make the right decisions for their health.
Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.
We Care:
Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious:
Proactive approach to problem-solving and a 'can do' attitude.
We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What you'll be doing?
Diagnostics:
Solve complex technical enquiries for all products within Withing's range
Connected Services:
Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting.
Process:
Process all client requests in accordance with company processes and guidelines across all product ranges.
Quality and Compliance:
Provide superior levels of quality in all transactions with strict adherence to governing laws
Added Value:
Identify new opportunities to cross-sell and upsell without compromising the values of the company. Support new sales opportunities and provide insight solutions
Requirements
What skills & experience you'll bring to us?
Experience in the customer service industry and ideally a contact centre environment.
A fluent level of German (spoken and written) plus an advanced level of English
Well organised and able to prioritise your workload.
A natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business.
Passionate about giving and receiving fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers.
BenefitsWhat do we offer?
Start date: 1st of July
Contract:
Permanent(1-month probation period)
Full time:
(39 hours/week)
Working days/Hours:
Monday to Friday from 9:00 am to 6:00 pm
Salary:
€23,000.00 gross per year
Holidays: 24 calendar days
Paid bank holidays + 1 extra day in lieu
Hybrid work model: 3 to 4 days a week to the office planned in advanced
Training: 2 weeks of fully office based training from Monday to Friday from 9:00 am to 6:00 pm
Office location:
Barcelona (La Sagrera)
Other Benefits:
Best-in-class people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
Employee Assistance Program - Free, confidential, and impartial guidance and support
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
Option to sign-up for Discounted Private Health Insurance
Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.
We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.
#wecare#wearecurious#weachievetogether-
Technical Support Agent
hace 5 días
Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completoDavid Kennedy Recruitment is working with a leading BPO/outsourcing company that is seeking to onboard a German-speaking Technical Support Agent in Barcelona. The team the employee would join supports customers of digital health and wellness smart devices.Position: Technical Support Agent (German)Location: Barcelona, SpainEmployment type: Full-timeWork...
-
Technical Support Agent
hace 6 días
Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completoPosition: Technical Support AgentLocation: Barcelona, SpainEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Provide support, assistance, and guidance in setting up connected products, troubleshooting, and reporting Process all client requests in accordance with company processes and guidelines across all product ranges Provide...
-
Technical Support Agent
hace 5 días
Barcelona, Barcelona, España CPM International A tiempo completoOur ClientWithing's is a leading developer of digital health and wellness smart devices, dedicated to providing top-notch customer experiences. Combining cutting-edge technology with health expertise, Withing creates a range of products that empower individuals to prioritize their health. Features like heart rate monitoring on smart fitness watches showcase...
-
Technical Support Agent
hace 5 días
Barcelona, Barcelona, España CPM International A tiempo completoOur client Withing's is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.Combining the latest technology with Health matters, Withing designs manufactures, and distributes a range of products that empower people to make the right decisions for their health....
-
Technical Support Agent
hace 5 días
Barcelona, Barcelona, España CPM International A tiempo completoOur client Withing's is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.Combining the latest technology with Health matters, Withing designs manufactures, and distributes a range of products that empower people to make the right decisions for their health....
-
Technical Support Agent
hace 6 días
Barcelona, Barcelona, España CPM A tiempo completoOur Client Withing's is a leading developer of digital health and wellness smart devices ensuring exceptional customer experience. Combining cutting-edge technology with health expertise, Withing designs, produces, and distributes products that empower individuals to prioritize their well-being. Notably, their smart fitness watch can accurately measure heart...
-
Technical Support Agent
hace 6 días
Barcelona, Barcelona, España CPM A tiempo completoDescription:Our ClientWithing's is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.Combining the latest technology with Health matters, Withings designs manufactures, and distributes a range of products that empower people to make the right decisions for...
-
Technical Support Agent
hace 6 días
Barcelona, Barcelona, España CPM International A tiempo completoOur ClientWithing's is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.Combining the latest technology with Health matters, Withing designs manufactures, and distributes a range of products that empower people to make the right decisions for their health. Key...
-
Technical Support Agent
hace 5 días
Barcelona, Barcelona, España CPM A tiempo completoDescription:Our ClientWithing's is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.Combining the latest technology with Health matters, Withing designs manufactures, and distributes a range of products that empower people to make the right decisions for their...
-
Technical Support Agent
hace 6 días
Barcelona, Barcelona, España CPM International A tiempo completoOur ClientWithings is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.Combining the latest technology with Health matters, Withings designs manufactures, and distributes a range of products that empower people to make the right decisions for their health. Key...
-
Technical Support Agent
hace 5 días
Barcelona, Barcelona, España CPM International A tiempo completoOur clientWithing's is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.Combining the latest technology with Health matters, Withing designs manufactures, and distributes a range of products that empower people to make the right decisions for their health. Key...
-
Technical Support Agent
hace 5 días
Barcelona, Barcelona, España CPM A tiempo completoDescription:Our ClientWithing's is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.Combining the latest technology with Health matters, Withing designs manufactures, and distributes a range of products that empower people to make the right decisions for their...
-
Technical Support Agent
hace 5 días
Barcelona, Barcelona, España CPM International A tiempo completoOur ClientWithing's is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.Combining the latest technology with Health matters, Withing designs manufactures, and distributes a range of products that empower people to make the right decisions for their health. Key...
-
B2B Technical Support Agent
hace 3 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoDo you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticketYour responsibilities and impact as B2B Technical Support Agent will be: In this position, you would join a multinational team that is...
-
B2B Technical Support Agent
hace 4 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoDo you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticketYour responsibilities and impact as B2B Technical Support Agent will be: In this position, you would join a multinational team that is...
-
B2b Technical Support Agent
hace 5 días
Barcelona, Barcelona, España Blu Selection A tiempo completoDo you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticketYour responsibilities and impact as B2B Technical Support Agent will be:In this position, you would join a multinational team that is...
-
Technical Support Engineer
hace 6 días
Barcelona, Barcelona, España Scytl Secure Electronic Voting Sa A tiempo completoWe are on the lookout for a focused Technical Support Engineer to join our stellar team at Scytl Secure Electronic Voting SA in Barcelona.Growing your career as a Full Time Technical Support Engineer is a terrific opportunity to develop competitive skills.If you are strong in presentation, critical thinking and have the right initiative for the job, then...
-
Technical Support Specialist
hace 6 días
Barcelona, Barcelona, España Lengow A tiempo completoLengow, an intelligent and automated e-commerce platform :Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.All jobs are open in Nantes/ Paris/ BarceloneThe Support team is made up of...
-
German Technical Support
hace 5 días
Barcelona, Barcelona, España Careerxtra A tiempo completoJob Title: Hybrid German Technical Support SpecialistLocation: Barcelona, Spain (Hybrid)We are committed to delivering exceptional customer experiences, and we are looking for a talented professional to provide technical support in the German language.Position Overview:As a Hybrid German Technical Support Specialist, you will play a crucial role in ensuring...
-
Technical Support Agent
hace 5 días
Barcelona, Barcelona, España Careerxtra A tiempo completoLaunch Your Tech Career in Barcelona (Introduction)Are you a German-speaking IT whiz with a passion for helping others? Do you dream of living and working in sunny Barcelona? Then this exciting opportunity is for youWe're partnering with a leading multinational technology BPO to find a talented IT Helpdesk professional to join their dynamic team in...
