Dutch or Flemish Technical Support Agent

hace 4 semanas

Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

Relocate to Casablanca and start your adventure abroad We are currently looking for admin employees to join our team in Casablanca.

While starting a new challenging job there, you are also able to discover all that Casablanca has to offer. You can enjoy the unique architecture, try Moroccan cuisine and experience the rich culture and history of Casablanca. Start this adventure abroad and experience all that Casablanca has to offer
Your role
The candidate will be working on a project with relatively simple processes, but accuracy is an absolute must. The candidate deals with questions from Dutch shops that are using the end customers' payment solutions (pin machines etc.). A big part of the job is remotely solving technical issues or handling technical requests from merchants.

There is a training program in which you will go through all the aspects of the job (the focus will be on privacy-related themes).

Profile

Fluent in the requested language
Working proficiency in English, and French is a plus.
Call centre experience is an added value, but not required.
Basic computer skills are necessary.
Able to follow procedures around sensitive data.
You can submit proof that you are free of criminal offences.
Flexibility and punctuality regarding working hours (shifts including evening and weekend services).

Our ideal candidate is

Communicative and empathetic
Disciplined and accurate
Respectful and positive towards customers
Solution-oriented thinking
Patient
Reliable

Our offer

Paid training
Unique, atmospheric, people-oriented call centre, with a good dose of fun
Market-based basic salary with bonus opportunities
Employee benefits such as private insurance
Growth opportunities

Location
Casablanca, Morocco

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