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Technical Support Engineer

hace 3 meses

Madrid, Madrid, España Siemens A tiempo completo
We are seeking a highly motivated and skilled

Technical Support Engineer to join our

Key Responsibilities:

  • Provide firstlevel technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service
  • Provide timely and effective solutions to meet customer needs
  • Work closely with customers and internal teams to ensure timely resolution of customer issues
  • Collaborate with the development team to identify and resolve technical issues in the service
  • Create and maintain technical documentation, such as user guides and knowledge base articles
  • Provide product feedback and suggestions for improvements to the service manager
  • Participate in customer meetings and conference calls to provide technical expertise and support.

Requirements:

  • Bachelor's degree in Computer Science or related field
  • 2+ years of experience in technical support or related field
  • Strong technical background in cloud cybersecurity
  • Experience with cloud computing technologies such as AWS or Azure
  • Excellent verbal and written communication skills in English
  • Ability to work independently and as part of a team
  • Experience with ticketing systems, such as Jira or ServiceNow.

Preferred:

  • Understanding of network protocols and packet analysis
  • Experience with cloud security solutions, such as CASB, cloud security posture management, and cloud workload protection platforms
  • Familiarity with compliance standards such ISO 2700
  • Relevant technical certifications, such as CCNA, CompTIA Security+, Azure or AWS Certified.
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