Empleos actuales relacionados con Senior Technical Support Engineer - Madrid, Madrid - Palo Alto Networks
-
Senior Technical Support Engineer
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support Engineer - EMEAAt Palo Alto Networks, we're committed to protecting the digital way of life. As a Senior Technical Support Engineer in our EMEA region, you'll play a critical role in delivering exceptional customer support and ensuring the success of our clients.Key Responsibilities:Provide Tier 3 level technical support...
-
Senior Technical Support Engineer
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support Engineer - EMEAAt Palo Alto Networks, we're committed to protecting the digital way of life. As a Senior Technical Support Engineer in our EMEA region, you'll play a critical role in delivering exceptional customer support and ensuring the success of our clients.Key Responsibilities:Provide Tier 3 level technical support...
-
Senior Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support EngineerAbout the Role:We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our support team, you will provide top-notch technical support to our EMEA-based customers via phone, email, and web.Your Responsibilities:Provide Tier 3 level technical...
-
Senior Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support EngineerAbout the Role:We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our support team, you will provide top-notch technical support to our EMEA-based customers via phone, email, and web.Your Responsibilities:Provide Tier 3 level technical...
-
Senior Technical Support Engineer
hace 3 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our Technical Support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide Tier 3 level technical support...
-
Senior Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support EngineerAt Palo Alto Networks, we're committed to delivering exceptional customer experiences. As a Senior Technical Support Engineer, you'll play a critical role in ensuring our customers receive top-notch support for their complex post-sales concerns.Your Key Responsibilities:Provide technical support to customers and...
-
Senior Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support EngineerAt Palo Alto Networks, we're committed to delivering exceptional customer experiences. As a Senior Technical Support Engineer, you'll play a critical role in ensuring our customers receive top-notch support for their complex post-sales concerns.Your Key Responsibilities:Provide technical support to customers and...
-
Senior Technical Support Engineer
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and expertise.Key ResponsibilitiesProvide technical support to customers and...
-
Senior Technical Support Engineer
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and expertise.Key ResponsibilitiesProvide technical support to customers and...
-
Senior Technical Support Engineer
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our Technical Support team, you will provide post-sales technical support to our End User Customers via phone, email, and web.Your ResponsibilitiesProvide Tier 3 level technical support to customers and partnersConfigure,...
-
Senior Technical Support Engineer
hace 1 mes
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our Technical Support team, you will provide post-sales technical support to our End User Customers via phone, email, and web.Your ResponsibilitiesProvide Tier 3 level technical support to customers and partnersConfigure,...
-
Senior Technical Support Engineer
hace 3 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoAbout the RolePalo Alto Networks is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our Technical Support team, you will provide post-sales technical support to our End User Customers via phone, email, and web.Your ResponsibilitiesProvide Tier 3 level technical support to customers and partnersConfigure,...
-
Senior Technical Support Engineer
hace 4 semanas
Madrid, Madrid, España Empresa Reconocida A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Empresa Reconocida. As a key member of our technical support team, you will play a critical role in providing exceptional support to our valued customers.Key ResponsibilitiesProvide technical support to customers and partners, addressing complex post-sales...
-
Senior Technical Support Engineer
hace 4 semanas
Madrid, Madrid, España Empresa Reconocida A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Empresa Reconocida. As a key member of our technical support team, you will play a critical role in providing exceptional support to our valued customers.Key ResponsibilitiesProvide technical support to customers and partners, addressing complex post-sales...
-
Senior Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support EngineerAt Palo Alto Networks, we're committed to providing exceptional customer support to our valued clients. As a Senior Technical Support Engineer, you'll play a critical role in addressing complex post-sales concerns, working closely with customers to resolve technical issues and provide expert guidance.Key...
-
Senior Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob Title: Senior Technical Support EngineerAt Palo Alto Networks, we're committed to providing exceptional customer support to our valued clients. As a Senior Technical Support Engineer, you'll play a critical role in addressing complex post-sales concerns, working closely with customers to resolve technical issues and provide expert guidance.Key...
-
Senior Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Empresa Reconocida A tiempo completoJob DescriptionAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Empresa Reconocida. As a key member of our cybersecurity team, you will be responsible for providing technical support to our valued customers and partners.Your Key ResponsibilitiesProvide technical support to customers and partners via phone,...
-
Senior Technical Support Specialist
hace 4 semanas
Madrid, Madrid, España Empresa Reconocida A tiempo completoJob DescriptionAbout the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Empresa Reconocida. As a key member of our cybersecurity team, you will be responsible for providing technical support to our valued customers and partners.Your Key ResponsibilitiesProvide technical support to customers and partners via phone,...
-
Senior Technical Support Engineer
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob DescriptionAs a Senior Technical Support Engineer at Palo Alto Networks, you will play a critical role in ensuring the success of our customers by providing top-notch technical support and expertise.Key Responsibilities:Provide technical support to customers and partners via phone, email, and chatEffectively manage support cases from recording to...
-
Senior Technical Support Engineer
hace 4 semanas
Madrid, Madrid, España Palo Alto Networks A tiempo completoJob DescriptionAs a Senior Technical Support Engineer at Palo Alto Networks, you will play a critical role in ensuring the success of our customers by providing top-notch technical support and expertise.Key Responsibilities:Provide technical support to customers and partners via phone, email, and chatEffectively manage support cases from recording to...
Senior Technical Support Engineer
hace 2 meses
We are seeking a highly skilled Sr Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing top-notch technical support and expertise.
Your primary responsibility will be to engage directly with our valued customers to address intricate post-sales concerns. You will employ critical thinking to understand methods, techniques, and evaluation criteria for obtaining results, and effectively communicate complex technical issues to both technical and non-technical professionals.
Key Responsibilities- Offer technical support to customers and partners
- Effectively manage support cases from recording to resolution, including timely follow-ups
- Conduct fault isolation and root cause analysis for technical issues
- Author Technical Support Bulletins and other technical documentation in the Knowledge Base
- Review technical content for training, marketing, manuals, and troubleshooting guides
- Travel to customer sites for critical situations, expediting resolutions as needed
- Provide configurations, troubleshooting, and best practices to customers
- Collaborate with the Engineering team to influence product operability
- Participate in weekend on-call rotation and provide after-hours support as required
- Experience working with EDR tools
- Experience with strong communication and customer service skills
- Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols
- 4+ years of experience as a Support Engineer
- Excellent written and verbal communication skills
- Strong customer advocacy skills and experience, ability to work in difficult customer situations
- Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)
- Analytical troubleshooting skills in Linux, displaying problem-solving abilities
- Strong proficiency in software and infrastructure troubleshooting, testing, and debugging
- Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols
- Familiarity with Internet-based technologies, including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, and Email Routing
- Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)
- Experience working in a collaborative, 24x7 uptime environment with on-call responsibilities
- Comfortable collaborating across diverse cross-functional teams with open communication
- Previous experience in a customer-facing technical support role (Support Engineer) - advantageous
- Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction
- Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)
- Knowledge of Cloud infrastructure a plus
- Experience in incident response is a plus
- Experience with scripting is a plus
- Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus
- A bachelor's degree in computer science or related discipline (advantageous) or equivalent military experience required
Palo Alto Networks is a leader in the cybersecurity industry, and we are committed to providing our customers with the best possible support and expertise. Our team is dedicated to ensuring the success of our customers, and we are seeking a highly skilled Sr Technical Support Engineer to join our team.
We are an equal opportunity employer and celebrate diversity in our workplace. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
