Senior Technical Support Specialist

hace 4 días

Madrid, Madrid, España Palo Alto Networks A tiempo completo
Job Title: Senior Technical Support Engineer

At Palo Alto Networks, we're committed to providing exceptional customer support to our valued clients. As a Senior Technical Support Engineer, you'll play a critical role in addressing complex post-sales concerns, working closely with customers to resolve technical issues and provide expert guidance.

Key Responsibilities:
  • Provide technical support to customers and partners, including configuration, troubleshooting, and best practices
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Provide fault isolation and root cause analysis for technical issues
  • Publish technical support bulletins and other technical documentation in the Knowledge Base
  • Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Provide on-call support 24x7 on an as-needed basis
Requirements:
  • Willingness to work flexible and varying shift times, including weekends and evenings
  • Excellent written and verbal communication skills
  • Ability to work well in a diverse team environment
  • Experience with DLP, Data Patterns, and data governance
  • Experience with Linux and Unix systems
  • Required experience with Cloud Security
  • Required experience with AWS, Azure, and/or GCP
  • Knowledge of CASB service is a plus
About Us:

Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our digital way of life. We're a company built on innovation, collaboration, and a passion for making a difference. Our technical support team is critical to our success, and we're looking for talented individuals like you to join our mission.

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